Food Service Attendant - Patient Services

Position Objective:

Supports the goals and objectives of the Food and Nutrition Services Department by performing the functions of various areas including: cafeteria, sanitation, food production, diet office catering, tray assembly, and tray passer.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assembles patient trays according to dietary guidelines and following the guidelines for proper portions.
2. Delivers trays to patients accurately and efficiently.
3. Interacts with patients in a professional and courteous manner.
4. Assembles floor stock onto carts using requisition list consistently.
5. Cleans equipment, floors, walls, and ceilings of assigned areas.
6. Operates Spectralink phone efficiently.
7. Responds to patient and nursing requests immediately.
8. Unloads dirty dishes and trays from carts and place them in the dish machine.
9. Transports carts to and from the kitchen safely.
10. Operates kitchen and transportation equipment according to instructions.

Educational/Experience Requirements:

The minimum level of education and experience for this position includes:

• Demonstrated ability to read and write and follow written and oral instructions.
• No experience required.

Required License/Certifications: 

• None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

Physical Demands – Heavy

Position Objective:

Supports the goals and objectives of the Food and Nutrition Services Department by performing the functions of various areas including: cafeteria, sanitation, food production, diet office catering, tray assembly, and tray passer. Manage the staff’s attendance, lateness and other disciplinary matters. Provide training as needed in the area of Food and Nutrition.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Makes daily rounds in the morning to assess what has to be done for the day.
2. Ensures sure staff has arrived and are in their proper places. Gives staff daily assignments. Records any lateness or absence of employees. Orients new staff to the department on proper procedures to perform duties. Trains staff on any new policies or procedures. Makes changes on the schedule as needed. Conducts meetings with staff on a regular basis to address equipment functions, update equipment information, and discuss other changes or problems.
3. Assembles patient trays according to diet guidelines. Plates hot food from steam table, according to the guidelines for proper portions, and puts in proper transtronic cart. Operates transtronic carts according to instructions.
4. Delivers trays to patients accurately and efficiently. Interacts with patients in a professional manner.
5. Assembles floor stock onto carts using requisition list consistently.
6. Cleans equipment, floors, walls, and ceilings.
7. Responds to patient and nursing requests immediately.
8. Unloads dirty dishes and trays from carts and puts onto dish machine.
9. Operates Spectralink phone efficiently.
10. Transports carts to and from the kitchen safely.

Educational/Experience Requirements:

The minimum level of education and experience for this position includes:

• One (1) year experience in a food service setting to include knowledge and training of food service equipment.
• Demonstrate ability to read and write and follow oral instructions.

Required License/Certifications: 

• None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

Physical Demands – Heavy

Position Objective:

Maintains the computerized diet orders for the floor assigned; prints, modifies, scans, and verifies menus and diet orders. Assembles, checks, and delivers trays to ensure compliance with diet orders and department policies. Supervises the activities of patient service attendants working on their floor to ensure compliance with departmental procedures.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Oversees the activities of the food service attendants working on their floors to insure all job assignments, tasks and responsibilities are completed consistently.

2. Verifies that scheduled staff has reported to duty, and makes adjustments to staffing pattern as needed.

3. Trains new employees on meal service, food production, modified diets, tray assembly, delivery, and sanitation according to the orientation schedule.

4. Monitors food service staff tray assembly for accuracy and completeness and specifically check all modified diet orders for Clatanoff Pavilion patients.

5. Conducts patient rounds, tray error studies and other quality studies on a regular basis.

6. Monitors food service staff patient interaction and customer service delivery. Oversees the activities of the food service attendants working on their floors to insure all job assignments, tasks and responsibilities are completed consistently.

7. Operates Spectralink phone efficiently.

8. Interacts with patients, in a professional manner providing a customer service example for food service staff.

9. Responds to patient and nursing requests immediately acting as liaison between nursing and food service attendants.

10. Insures that all floors have adequate stock in the pantry and nourishment areas and physician lounges.Monitors all patient service pantries for cleanliness and status of supplies and insures that they maintain perpetual readiness for regulatory inspections.

Educational/Experience Requirements:

• Demonstrates the ability to read and write and follow written and verbal instructions.
• Two years in food service required.
• One year supervisory experience desired.

RequiredLicense/Certifications:

• None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands - Heavy