Sr. Tech Services Engineer

Department: Technical Services

Employment Type: Permanent - Full Time

Location: Bogota - Columbia

Description

Lummus Technology is looking for an experience Sr Tech Services Engineer to provide post start-up technical services and assistance to our clients worldwide. This is a fast-paced and hands-on position that works directly with our clients to provide critical services, including troubleshooting, performance monitoring, and planning for refining & gasification and petrochemical unit turnarounds.

Key Responsibilities

• Primary contact for technical service requests from technology licensee customers.
• Plan and execute new unit start-ups leading to prompt acceptance of unit performance by client.
• Provide feedback for improvement in design and procedures based on field experience.
• Manage and direct client interface during high-stress situations such as plant start-ups, turnarounds and emergencies.
• Participate in technology improvements including flow scheme development, catalyst evaluation, scaling up pilot plant data and R&D review.
• Answer difficult operating and production questions after start-up/test run.
• Independently lead investigations into process and operations issues with cross-functional teams.
• Manage small engineering studies with multi-office project execution.
• Establish and maintain strong relationships with our customers to support their facilities throughout their entire lifecycle.
• Visit customer sites worldwide to assess petrochemical plant performance and recommend improvements.
• Record, compile, and analyze operating and design data to evaluate performance and diagnose issues.
• Survey customers to benchmark performance and practices.
• Participate in design reviews with technology teams.
• Prepare technical reports, presentations, and training courses for customers, including the creation and maintenance of Best Practices and Troubleshooting Guides.
• Document all technical service activity, including recording of technical service tickets, tracking of man-hour usage, and capture of knowledge gained.
  
  

Participate in development of remote monitoring for customer plant sites

Skills, Knowledge & Expertise

• Education: B.S. in Chemical Engineering
• Minimum 7 years of experience with start-up units and plant operations.
• Minimum 5 years of experience in Petrochemical or Refining technologies.
• Up to 50% travel required.
• Strong written and communication skills.
• Must be able to problem-solve, take initiative, be proactive in completing work assignments and work independently.
• Ability to interact successfully with internal and external clients in all areas of expertise.
• Ability to make technical presentations.
• Proficiency in chemical process simulation (PROII, HYSIS, etc.).
• Ability to multi-task and prioritize.