Manager OSP Process

Lumos is looking for a full-time Manager OSP Process! If you are an experienced program manager who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!   The OSP Process Manager will support the Vice President Planning and Program Management. This position will require a combination of management, OSP Engineering and Construction technical and operational aptitude, customer service and business skills. The successful candidate will have program management job experience, as well as an understanding of strategic planning, project management, process governance, and knowledge of OSP construction and engineering operations.   Company Summary   Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.   We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, Lumos makes it faster.   Our Mission and Values   At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.   We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.   We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.    We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.   Essential Functions   Ensure processes are implemented based on strategic guidance. Ability to lead cross functional teams in the analysis, creation, and implementation of OSP process documentation, implementation and improvements. Maintain communication with various departments to improve organizational dynamics. Monitor and evaluate the success of strategies over time. Ensure quality assurance for new processes. Create progress and feedback reports for senior executives. Identify and champion the selection of process improvement activities. Serve as liaison between all OSP departments and other functional groups. Deliver training for new processes. Create and maintain a documentation library of operational guidelines and process changes. Knowledge, Skills, and Abilities Required                                                                                                                        Knowledge and experience in working within a high degree of change environment. Strong oral and written communication skills, including presentation skills. Ability to build relationships internally and externally. Self-starter and ability to work alone. A track record of getting positive results. Strong organizational skills. Experience in driving improvement initiatives & delivering business benefits.   Other Experience & Requirements   Bachelor’s degree required; Lean Six Sigma Black Belt Certificate preferred Minimum of 10 years’ experience in project/process management with a desire to have OSP Engineering and Construction experience within the telecommunications industry Database experience with Site Tracker, Salesforce, GIS, Smartsheet, and MS Office knowledge Knowledge and experience with telecommunications network technologies, protocols, and operations   Benefits & Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.   We have: Comprehensive health, dental, and vision coverage. Competitive compensation packages, including bonus options for eligible positions. Paid Time Off and 12 Paid Holidays / Personal Days. Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). 100% employer-paid life and disability insurance. Employee Assistance Program (EAP) with access to professional support for life’s challenges. 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. Wellness program offering education and cash incentives for gym attendance and nutrition programs. Employee referral bonuses. Discounts on Lumos Fiber Internet for employees who live in our service areas.   At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.