What are the responsibilities and job description for the Sr. ServiceNow Architect/Developer position at Luna Data Solutions, Inc.?
Job Details
Luna Data Solutions has an immediate contract position opening (12 months ) for a Sr. ServiceNow Architect/Developer resource with our public sector industry client located in Austin, TX. *This resource will work onsite TWO day/week; however, this resource should be prepared to possibly work onsite 5 days/week at some point, however, there is no official notice yet.
All candidates must be able to work on a W2 basis; no C2C is allowed.
Role: Sr. ServiceNow Architect/Developer
Role Description:
As a ServiceNow Senior Architect/Developer, you will be responsible for implementation, development, core configuration, administration, maintenance, support, and technical expertise of Major Incident Management application and MS Teams integration. You have a purposeful mindset and the ability to provide excellent customer service.
Key Activities/Responsibilities:
- Implement Major Incident Management (MIM) and MIM processes in client s instances of ServiceNow.
- Core platform configuration and enhancements to ITSM and other related applications to MIM processes.
- Analysis of documented business current and to-be and creating the most efficient technical design.
- Improvements to MIM notifications, including but not limited to consolidation, creating templates, creating schedules, and changing content.
- Implement MS Teams integration for conference bridge and channel creation. Limit Teams integration to MIM.
- Create and configure playbooks for MIM team and other teams involved in the MIM processes.
- Experience building custom applications with workflows, automation, record producers, roles, notifications, and other standards.
- Create workspaces, reporting, and dashboards.
- Create service levels for MIM processes such as response, communications, and resolution.
- Automate tasks on the ServiceNow platform using scripts, workflows, integrations, flows, or other standard methods.
- Develop and manage integrations between ServiceNow and third-party systems (REST, orchestration, and other relevant methodologies).
- Build out modules, customizations, and configurations based on customer requirements.
- Provide alternatives to customizations by exploring out-of-the-box capabilities and configuration.
- Work collaboratively with the existing client ServiceNow Technical team to provide the transition of day-to-day support and maintenance of the application to client.
- A current and resides in the United States.
- Performs other related duties as assigned.
Required Qualifications:
- Cert: Certified ServiceNow Application Developer
- 5 years: Development and Administration in ServiceNow ITSM, Service Catalog, Major Incident Management
- 8 years: JavaScript, Jelly Scripting, Glide, HTML, XML, and/or JSON
- 8 years: Strong written and verbal communication skills and ability to gather, understand, organize, and interpret relevant data & information
- 8 years: Experience designing to requirements
- 5 years: Familiar with Service-Oriented Architecture and web services integration (SOAP, WSDL, REST)
- Cert: Certified System Administrator for ServiceNow
- 5 years: Development and Administration in ServiceNow
- 1 years: Experience implementing Source to Pay Operations
Preferred Qualifications:
- 3 years: Certified System Administrator for ServiceNow
- 4 years: Certified ServiceNow Application Developer
What we Offer:
- Competitive compensation and benefits including health, dental, vision, voluntary life, accident, and short- term disability insurance options.
