Medical Billing Associate - Patient Services

About Luna

Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.

Job Summary:

The Patient Success team is responsible for all patient support on their billing account including, but not limited to, taking payments, answering questions on the billing account, assisting patients with insurance questions and rebilling as needed! They play a vital role in delivering excellent service to patients and keeping our billing team moving in the right direction!

• Answer inbound patient phone calls as they come in
• Manages Copay Collections and communicates with other departments, for any needs/patient reach out
• Create Partner cases Daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed 
•  Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintains industry level working knowledge of medical billing occurring in Luna
• Support Admin functions
• Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
• Achieves goals set by management 
• Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed 
• Performs Ad Hoc tasks at managers discretion 

• Typically requires a minimum of 1 year of related experience
• Strong attention to detail and time management skills
• A positive attitude and an eagerness to learn

• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna 
• Paid Time Off with holiday

• Medical, dental & vision insurance on the first of the month following start date

Physical therapy, delivered. www.getluna.com

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~ Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023 ~

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