What are the responsibilities and job description for the Business Office Assistant position at Luna Rehabilitation?
Managing accounts receivable, including collecting resident payments, following up on outstanding balances, and processing insurance claims.
Overseeing accounts payable, including processing invoices and ensuring timely payments to vendors.
Maintaining accurate resident trust accounts, including deposits, withdrawals, and reconciliations.
Preparing and submitting accurate billing data to payers, including Medicare and Medicaid.
Monitoring and reporting on facility financial performance.
Census Management :
Maintaining accurate resident census records, including admissions, discharges, and transfers.
Coordinating with admissions staff to ensure timely processing of resident paperwork.
Verifying insurance coverage and eligibility for residents.
Compliance and Regulations :
Staying updated on federal and state healthcare regulations related to billing and resident financial records.
Ensuring compliance with HIPAA privacy laws regarding resident financial information
Performing regular audits and quality checks on billing practices
Customer Service :
Answering resident and family questions regarding billing and financial obligations
Providing clear explanations of financial statements and payment options
Addressing billing disputes and concerns in a professional manner
Staff Supervision :
Leading and supervising a team of business office staff, including receptionists and billing clerks
Training staff on billing procedures and compliance standards
Required Skills :
Strong understanding of healthcare billing practices, including Medicare and Medicaid guidelines
Proficiency in accounting principles and financial reporting
Excellent organizational and time management skills
Detail-oriented with high accuracy in data entry and recordkeeping
Excellent communication skills to interact with residents, families, and insurance companies
