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About Luna JoyLuna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.

Job OverviewWe are looking for a Credentialing Manager to join our growing team. As the Credentialing Manager, you will have the opportunity to manage the credentialing processes for all our healthcare providers, ensuring compliance with industry standards, state regulations, and payer requirements. You will work closely with the Clinical, HR, and Compliance teams to ensure that all providers are properly credentialed and meet Luna Joy's high standards for quality care.

As part of the Luna Joy team, you will play an essential role in directly contributing to the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Key Responsibilities

• Develop the end-to-end credentialing and re-credentialing process for all healthcare providers.
• Manage Revenue Cycle Process and oversee billing department
• Ensure that all provider applications are accurately completed, submitted, and processed in a timely manner.
• Maintain up-to-date knowledge of state regulations, payer requirements, and industry standards related to credentialing.
• Collaborate with Clinical, HR, and Compliance teams to address any credentialing issues or discrepancies.
• Maintain accurate and detailed records of provider credentials, certifications, and licenses.
• Manage, develop and implement policies and procedures to streamline the credentialing process.
• Maintain updated credentialing files to ensure compliance with industry standards and internal guidelines.
• Manage and support credentialing inquiries from providers, payers, and internal stakeholders.
• Identify opportunities for process improvements to enhance the efficiency of the credentialing function.
  
  

Qualifications

• Minimum of 2 years of management experience in healthcare credentialing, with a strong understanding of payer and regulatory requirements.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills with the ability to work effectively in a remote setting.
• Proficiency in credentialing software and databases.
• Passion for women’s mental health and a commitment to making a positive impact.
  
  

Nice To Haves

• Experience in a mental health or behavioral health setting.
• Certified Provider Credentialing Specialist (CPCS) or Certified Professional in Medical Services Management (CPMSM) certification.
• Familiarity with telehealth provider credentialing processes.
  
  

Why Luna Joy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility: We offer flexible schedules and remote work options, allowing you to create a work environment that suits your lifestyle. Whether full-time or part-time, you can maintain balance while making an impact.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.
  
  

Compensation & Benefits

• Compensation Range: $50K - 60K, based on the individual's location, experience, and qualifications.
• Benefits:
• Access to educational resources and professional development opportunities.
• Performance-based bonuses.
• Supportive community of like-minded professionals.
• Additional perks and benefits based on performance and tenure.
  

Interview Process

HR Screen

• The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with Luna Joy’s values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role.
  
  

Second Phase with Hiring Manager:

• Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to Luna Joy’s mission.
  
  

Offer Stage:

• After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision.
  
  

Onboarding & Training:

• Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about Luna Joy’s systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one.
  
  

At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at Luna Joy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.

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