Job Description
Job Description
Job Summary : The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.
About Us : A career with Joe Lunghamer can provide a whole host of advantages and benefits to help you live life on your terms. No matter who you are, no matter where you're from, bring us your talent. Together, we'll move the world.
BDC Customer Care Specialist Compensation and Benefits :
- Competitive Pay
- Flexible Working Hours
- Health Insurance
- PTO & Sick Leave
- 401(K)
BDC Customer Care Specialist Responsibilities :
Promote and seek out opportunities to deliver a top-notch customer experienceInteract with customers to identify their individual needs and opportunities for new / used cars sales presentationsWork closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRMComplete phone calls as assigned by the BDC ManagerAct as a member of the BDC team, which includes cross-training for internet lead and incoming / outgoing telephone sales prospecting rolesConduct sales department service toursStay informed about new products, features, accessories, etc., and their benefits to customersAttend product and sales training as requested by BDCAttend sales meetingsBDC Customer Care Specialist Requirements :
High school diploma or general education degree (GED)Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsStrong writing skills to write reports, business correspondence, procedure manuals, advertising copyPresentation skills to share information and respond to questions from groups of managers, clients, customers, and the general publicMathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeAbility to interpret and follow instructions shared in written, oral, diagram, or schedule formClean driving record & valid driver’s licenseLunghamer Buick GMC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
