Community Director

Description

Join Our Team at Steward Helm – Where Community Meets Opportunity!  

Company Overview: 
At Steward Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments. We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.  

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship.   

Why Join Us?

• Make a Meaningful Impact – Help individuals and families find their next home while representing a company that values integrity, professionalism, and hospitality.
• Dynamic Sales Environment – Put your sales skills to work in a fast-paced role where you’ll build relationships, close leases, and contribute directly to occupancy goals.
• Collaborative Culture – Work alongside a supportive, energized team that celebrates success and thrives on teamwork.
• Career Growth & Development – We invest in our people with clear career paths, training opportunities, and mentorship to help you grow
• Rewarding Work Environment – Enjoy a workplace that values your contributions, recognizes your results, and celebrates wins together.

Job Overview:

The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward Helm's values, and ensure the community’s success.

Key Responsibilities:

Leadership and Team Management

• Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards.
• Conduct training, coaching, and performance reviews, including disciplinary actions as needed.
• Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.

Property Operations

• Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects.
• Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs.
• Ensure all maintenance tasks, including preventive maintenance, are completed on schedule.
• Supervise and approve work performed by contractors.

Financial Management

• Develop and monitor operating budgets, maintaining a budget control log.
• Maximize Net Operating Income (NOI) through effective cost control and revenue optimization.
• Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy.
• Review financial statements and prepare variance and occupancy reports.

Marketing and Leasing

• Develop and implement monthly marketing plans to achieve budgeted occupancy levels.
• Create resident retention, marketing, and advertising programs.
• Show and lease apartments, ensuring all necessary applications and documents are completed accurately.

Resident Relations

• Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships.
• Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness.

Compliance and Record Keeping

• Ensure adherence to Fair Housing Act and company policies.
• Maintain accurate and organized records in property management software (e.g., OneSite).
• Process invoices and ensure timely submission to corporate.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Requirements

What Makes You a Great Fit

• Resident-Focused – You deliver excellent customer service and create welcoming experiences.
• Detail-Oriented – You manage tasks efficiently and keep accurate records without letting anything slip through the cracks.
• Financially Minded – You understand rent collection, expense tracking, and basic property financials.
• Tech-Savvy – You’re comfortable using property management software (such as Yardi) and Microsoft Office.
• Dependable & Proactive – You show up prepared, solve problems before they escalate, and keep operations running smoothly.
• Team-Oriented – You support your colleagues and contribute to a collaborative, solutions-driven environment.

What We’re Looking For

• Education: Bachelor’s degree in a related field (preferred) or equivalent experience.
• Experience: Minimum of five years of regional/multisite property management experience.
• Financial Know-How: You're confident handling rent collection, processing payments, and supporting monthly reporting.
• Operational Awareness: You understand the day-to-day flow of property management and can jump in wherever needed to keep things running smoothly.
• Flexible Schedule: Willing to work weekends or special events when needed to support the team and residents.

Ready to Step Into Your Future?

If you’re looking for a meaningful role where you’ll grow, lead, and be part of something bigger, we’d love to connect.