Maintenance Technician

Description

Join Our Team at Steward Helm – Where Community Meets Opportunity!  

Company Overview: 

At Steward Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.

We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship. 

Why Join Us?

• Skill-Building & Development – We empower our employees, whether you’re growing your trade expertise or looking for opportunities to move up.
• Hands-On, Impactful Work – Your day-to-day efforts directly improve the quality of life for our residents and the performance of our properties.
• Supportive Team Environment – You’ll work alongside experienced professionals who value collaboration, communication, and having each other’s backs.
• Competitive Compensation & Benefits – Your skills and reliability matter, and we make sure you’re recognized and rewarded for them.

Job Overview:
The Service Technician plays a vital role in maintaining and repairing the physical elements of the property to meet the company’s established standards and legal requirements. The position involves diagnosing and addressing issues in areas such as HVAC, electrical, plumbing, carpentry, dry wall, exterior structures, and household appliances. The Service Technician also supports the Resident Service Director by assisting with preventative maintenance and ensuring the timely completion of apartment make-readies, while delivering high-quality customer service.

Key Responsibilities: 

Maintenance Operations:

• Perform repairs and maintenance on HVAC systems, electrical wiring, plumbing fixtures, appliances, drywall, carpentry, flooring, exterior structures, and other essential property components.
• Monitor, prioritize, and complete service requests while ensuring high levels of customer satisfaction.
• Assist in apartment make-readies, ensuring all units meet company standards for move-ins.
• Work alongside the Resident Service Director to implement preventative maintenance programs and ensure compliance with safety protocols.
• Repair and replace apartment materials or address maintenance requests, including HVAC, electrical, plumbing, carpentry, drywall, interior and exterior structures, appliances, and apartment make-readies.
• Paint interior and exterior structures, repair sheetrock, and woodwork with carpenter's tools.
• Respond promptly to all on-call pages/requests.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well-kept exteriors.

Inventory and Supplies Management:

• Maintain and organize tools, equipment, and maintenance supplies in accordance with company policies.
• Assist in inventory tracking and recommend improvements to enhance repair efficiency.
• Ensure that all required logs, paperwork, or checklists related to inventory tracking or hazardous chemicals are completed.

Compliance and Reporting:

• Ensure all maintenance activities are completed following safety standards and company guidelines.
• Complete necessary documentation, logs, and checklists related to maintenance tasks and inventory tracking.
• Report any maintenance issues and concerns to the supervisor in a timely manner.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Requirements

What Makes You a Great Fit

• Hands-on problem solver – You enjoy working with your hands, fixing things, and finding practical solutions to technical issues.
• Customer-focused – You take pride in providing excellent service and leaving residents with a positive impression after every interaction.
• Technically skilled – You bring a solid understanding of HVAC, plumbing, electrical, and general maintenance trades.
• Organized and detail-oriented – You stay on top of work orders, keep tools and materials in order, and ensure every job is done right the first time.
• Dependable and responsive – You show up ready to work, follow through on tasks, and respond quickly when you’re needed—especially during on-call hours.
• Safety-minded – You follow safety protocols, keep your work environment clean, and promote a culture of safety at all times.
• Team player with a positive attitude – You work well with others, support your team, and bring good energy to the job site.

What We’re Looking For

• Education: High School Diploma or GED required.
• Experience: Minimum 2 years of experience in residential or commercial maintenance. Expertise in maintenance areas, including pools, landscaping, plumbing, electrical, and HVAC.
• Certifications: HVAC or EPA Certification required.
• Skills: Strong technical abilities across maintenance trades and a customer-first mindset. Commitment to promoting safety and adhering to established safety protocols.
• Availability: Must be flexible to work weekends, events, and on-call shifts.

Physical Requirements

• Ability to lift/move up to 25 lbs.
• Must be able to stand, walk, sit, and use tools regularly.
• Comfortable working in a moderately noisy environment.
• Reasonable accommodations will be made for individuals with disabilities.

Ready to Take the Next Step?

Join us and experience a work environment that values and invests in its people!