Resident Service Director

Description

Job Overview:

The Resident Service Director is responsible for overseeing the management of on-site maintenance staff and ensuring the physical aspects of the property meet Steward Helm's established standards. This includes ensuring safety, appearance, and operational efficiency in compliance with applicable laws and company policies. The role requires strong leadership skills, a focus on preventative maintenance, and a commitment to excellent customer service.

Key Responsibilities:

Leadership and Team Management

• Direct and coordinate daily activities of maintenance staff and contractors.
• Conduct regular safety meetings and provide ongoing training to maintenance team members.
• Collaborate with the Community Director and Director of Resident Services to schedule inspections, plan preventive maintenance programs, and oversee major renovations.
  
  

Property Operations

• Supervise the maintenance team to ensure timely completion of work orders according to specifications.
• Oversee the make-ready process to ensure apartments meet established standards before occupancy.
• Conduct property inspections and address safety hazards, ensuring all necessary repairs are completed promptly.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well-kept exteriors.
  
  

Financial Management

• Monitor maintenance budgets and contribute to the preparation of annual property budgets.
• Review and recommend purchasing of maintenance supplies and implement cost-effective preventive maintenance procedures.
• Manage inventory of tools and equipment, ensuring proper accounting and upkeep.
  
  

Resident and Contractor Relations

• Provide high-quality customer service by addressing maintenance-related resident concerns.
• Assist contractors in resolving on-site project issues, including renovations and installation of new equipment.
• Communicate ongoing maintenance issues to the Community Director to ensure alignment.
  
  

Compliance and Safety

• Ensure all maintenance activities comply with company standards and local regulations.
• Maintain regular documentation of equipment inventory and maintenance logs.
  
  

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Physical Demands and Work Environment

• Physical Demands: While performing duties, the employee is required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate effectively. Occasionally, the employee must lift/move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: Noise levels are generally moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  
  

Requirements

Qualifications

• High School Diploma or GED equivalent (required).
• Minimum of 3 years of experience in apartment, residential, or commercial maintenance.
• HVAC or EPA Type II Certification (preferred).
• Proven ability to complete work orders in areas such as plumbing, electrical, HVAC, and pool maintenance.
• Valid Driver’s License.
  
  

Competencies

• Strong leadership and team management skills.
• Ability to work independently with minimal supervision.
• Excellent organizational and time management skills.
• Commitment to providing exceptional customer service.
• Proficiency in maintenance management and repair techniques.