Transfer Credit and Advising Coordinator

The Transfer Credit and Advising Coordinator plays a crucial role in facilitating the transition of students from dual enrollment programs, community colleges, and other four-year colleges and universities to Luther College. The Coordinator conducts transfer credit evaluation and degree planning in support of the external transfer student enrollment process. Reporting to the Registrar and working closely with academic department heads, this position conducts timely evaluation of transfer courses and syllabi and updates the transfer course database in support of International and Transfer Admissions to assist students in making informed decisions. When a transfer student commits to attend Luther College, the Transfer Credit and Advising Coordinator provides students with course selection and degree completion guidance and updates student records to formalize the transfer of credits. This person holding this position documents the needs of transfer students and communicates trends to their supervisor and other stakeholders at the college for continuous improvement. Duties also include supporting the Registrar as needed, and when requested, participate in admissions and advising related activities and events in support of transfer students. 

Duties and Responsibilities

Manage Transfer Equivalencies and Scheduling for Transfer Students: 

• Conduct preliminary assessment of transcripts and syllabi to determine transfer credit. Upon student entry to the college, re-evaluate transfer course credit, contacting stakeholders for approval as needed, and enter into the student information system. 
• Maintain the transfer course equivalency database and update the student information system (TCEQ, Transferology, Colleague). 
• Research and review programs and courses from other academic institutions, contacting appropriate stakeholders as needed. Make recommendations for the determination of course equivalencies to the Registrar. 
• Participate in the development of transfer pathways and articulation agreements with colleges with representatives of the Office of Academic Affairs. Provide timely and accurate information in the development of articulation resources. 

Advising:

• Create and discuss individualized degree completion plans and explore majors with transfer students in support of the creation of individualized course recommendations for students who enter the college for their first year of enrollment in cooperation with the Director of Advising. 
• Act as focal point for questions from academic advisors, the Director of Advising and other stakeholders regarding credits that have the potential to transfer. 
• Advise incoming transfer students on how to register for courses in their first year of enrollment to get them on track for a timely graduation. Refer students to other support offices on campus as needed. 

Communicate with stakeholders: 

• Provide excellent and timely customer service to Admissions, Advising, and prospective students and their families/guardians pertaining to degree exploration, transfer credit and syllabi evaluation, and degree completion pathways or scenarios. 
• Coordinate with Admissions Office staff and other stakeholders to respond quickly to queries regarding course evaluation and total transfer credits permitted. Must be familiar with 60 majors, minors, and concentrations as well as Core Curriculum (general education) requirements. 
• Proactively coordinate with the Office of Student Engagement regarding orientation to ensure the needs of transfer students are met. 
• Maintain positive collaborative relationships with Academic Affairs, Admissions, Advising, faculty, the Center for Global Learning and other campus stakeholders. 
• Participate in all aspects of the duties and responsibilities of the Office of the Registrar. 
• Perform other duties as assigned by the Registrar. 

Education, Experience, Skills, and Work Environment: 

• Bachelor's degree is required. 
• Two or more years of work experience directly related to the duties specified. 
• Familiarity with academic policies and procedures of a college or university, preferably a liberal arts curriculum. 
• Ability to work effectively with a wide range of populations representing diverse backgrounds, cultures, life experiences, and abilities. 
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, parents, and representatives of other academic institutions. 
• Excellent interpersonal, written, and verbal communication skills required to meet with students, staff, faculty and parents. 
• Ability to work effectively as part of a team in a service environment with frequent interruptions (e-mail, chat, telephone, and walk-in traffic) and still meet deadlines. 
• Ability to work independently and to make decisions based on general guidelines. Proficiency using Microsoft Office programs, Google Suite, and competence with a variety of software applications including CRMs, databases, form management, etc. 
• Evidence of previous project management certification/experience, preferred. 
• Knowledge of student information systems, preferred. 
• Familiarity with international educational systems, grading scales, curricula, and transcripts, preferred. 

Physical Demands and Work Environment: 

• Work is often performed in an office environment with frequent in-person interactions and requires the ability to operate standard office equipment. Involves sitting for long periods of time at desk/office.
• Position will require occasional evening and weekend activities to support student registration and/or admissions events and programming. 
• Ability to lift 15 lbs (student records; table set up at events).