What are the responsibilities and job description for the NonProfit Operations Director position at Lutheran Community Services?
Application Deadline: April 30, 2025
Start Date: June 1, 2025
About LCS:
Founded in 1959, Lutheran Community Services (LCS) has a mission to help individuals and families address food, housing, their health, and other essential needs with dignity and respect. We operate a network of food pantries that serve almost 50,000 people annually; operate the Delaware Food Farmacy, a Food is Medicine program; provide emergency financial assistance and housing stability services, and help deliver smoking cessation services in partnership with the Delaware Quitline. Our vision: people moving from emergency to empowerment.
Position Overview:
The Operations Director will be responsible for overseeing daily operations and ensuring the effective implementation of our organization’s programs. This position works closely with the Executive Director, as well as with our Program Managers, to ensure the organization’s sustainability and impact. A successful Operations Director will free up the Executive Director from a range of operational responsibilities and add a layer of support for Program Managers.
Key Responsibilities
Programs:
- Understand fully the goals, processes, reporting requirements and SWOT for each of LCS’ program areas
- In coordination with program managers, ensure the successful implementation and evaluation of programs
- Establish and maintain effective working relationships with staff/volunteers at LCS sites and community partners
- Be able to step in and help in the workflow of each program area as needed
- Identify opportunities for improvement that will support staff in their roles and improve program effectiveness
- Lead a Board program committee
Human Resources:
- Oversee hiring and onboarding of new staff members
- Fully understand and implement the organization’s HR policies and practices
- Oversee employee performance evaluations, professional development, and succession planning
- Assist ED in compensation planning and org chart strategy
- Monitor employee PTO usage
Financial Management:
- Work with our bookkeeper on financial administrative tasks such as getting checks signed, managing budget spreadsheets, grant reporting, properly recording expenditures and in-kind
- Assist Executive Director in the organization wide budgeting process
- Monitor budget compliance
- Recommend cost-saving opportunities
- Support fundraising and development initiatives through operational insights and resource management
Compliance and Risk Management:
- Ensure compliance with nonprofit regulations, including state, federal, and donor requirements.
- Oversee risk management strategies to safeguard the organization’s assets and reputation.
Office Management:
- Manage external vendor relationships including insurance, IT, office and building maintenance contracts.
- Oversee ordering of supplies and maintenance of our buildings
- Be the person who people call when something needs to be addressed!
Qualifications:
- Bachelor’s degree in business administration, nonprofit management, or a related field
- 5 years of experience in operations and program administration, preferably in the nonprofit sector
- Familiarity with social services delivery and systems
- Experience with grant administration
- Effective leadership skills with the ability to manage a diverse team
- Experience with budget development and financial oversight
- Knowledge of nonprofit compliance and regulatory requirements
- Excellent communication and organization skills
- Ability to work collaboratively with a small, mission-driven team
Personal Attributes:
- Relationship builder and collaborative problem solver
- Passion for the organization’s mission and values
- Strong ethical standards and commitment to transparency
- Flexible and adaptable to a dynamic and fast-paced environment
- Detail oriented self-starter
- Positive and professional communicator
Benefits:
All benefits are no cost for employee
- Health insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long term disability
- Life insurance
- Paid time off
- 11 paid holidays
- Bonus opportunity
Application tips:
- A cover letter is strongly encouraged along with your resume
- Application deadline: April 30, 2025
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Schedule:
- 8 hour shift
Work Location: In person
Salary : $65,000 - $75,000