What are the responsibilities and job description for the IT Specialist position at Lutheran Coummunity Services North West?
LCSNW Portland (Cesar Chavez), 605 SE Cesar E Chavez Blvd, Portland, Oregon, United States of America Req #1863
Apply below after reading through all the details and supporting information regarding this job opportunity.
Wednesday, January 8, 2025
Our Mission : Lutheran Community Services Northwest partners with individuals, families, and communities for health, justice, and hope.
About Us : Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon, and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools, and communities. We are privileged to touch lives of all ages, cultures, and faiths.
POSITION SUMMARY : The Technology Specialist is responsible for providing and supporting technology that helps LCSNW employees perform their tasks as effectively and efficiently as possible. We do this recognizing and honoring the overall mission of LCSNW and the objectives of our staff. Technology at LCSNW refers not just to the hardware and software tools used by our staff and volunteers but also to security and privacy mechanisms, training and education of staff in the use of technology, and technical processes that can improve our delivery of service and pursuit of desired outcomes.
ESSENTIAL JOB FUNCTIONS :
- Model and encourage direct, professional communication among staff members and facilitate the development of a positive staff support network.
- Demonstrate awareness and sensitivity of our client services with special recognition of the cultural and socioeconomic characteristics of the populations we serve.
- Be an active participant of the Agency’s IT Team by participating in meetings and conference calls, contributing to projects, and freely sharing information.
- Implement and support technology that makes the work of agency staff and programs easier and more effective.
- Provide initial setup user training for their agency computers, telephone systems, copiers, network access, email, and other office productivity software.
- Provide guidance on agency technology usage and purchasing policies.
- Troubleshoot system problems in consultation with users and other staff by determining sources of problems and identifying and testing solutions.
- Accurately manage all asset life cycles to allow for the most efficient deployment of assets throughout the agency.
- Actively and continuously research and share knowledge with the IT Team about new technology and information services in order to improve the Agency’s technology environment.
- Responsible for ensuring all staff interactions are accurately documented, assigned, and communicated in order to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement.
- Provide documentation of training, problem resolution, research, and planning to help communicate and spread technical knowledge.
- Ensure that appropriate security measures are implemented to protect sensitive Agency data and private information of staff and clients.
- Develop and maintain technical documentation knowledgebase for desktop hardware and software applications.
- Meet or exceed all Helpdesk metrics and process requirements (ticket management protocols, time tracking, communication requirements, etc.).
- Participate in the implementation and maintenance of policies related to technology and train users of the Agency’s information systems in those policies.
- Perform other related duties as assigned.
SUPERVISORY RESPONSIBILITY : none
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE : High school graduates with a minimum of 2 years’ experience providing technical support to end users. A degree in computer science and / or CompTIA A , Network , Security certifications or a related field is preferable.
LANGUAGE SKILLS : Must have excellent communication skills with the ability to read, write, and speak English.
The Perks : We offer a full benefits package with options for medical, dental, prescription, and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year. Up to 2 weeks of sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.
We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team. Only those selected for an interview will be contacted.
LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.
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