What are the responsibilities and job description for the Kinship Family Support Navigator position at Lutheran Family Services?
Kinship Family Support Navigator
Job Type
Full-Time
Position Summary:
- A Kinship Family Support Navigator engages relative and non-relative caregivers by delivering family support services. This individual involves a broad range of training and development activities, assessment services, and consultation abilities. The position requires quality documentation of services provided.
Job Duties:
- Engage with relative and non-relative caregivers and introduce the Kinship program.
- Contact families by phone or face-to-face within 48 business hours of referral to KinCare services.
- Educate families and community partners about Kinship Services and legal assistance available.
- Maintain quality documentation and tracking of families served.
- Maintain continuous, timely contact attempts with all families on an active caseload utilizing home visits, office visits, phone contact, or other correspondence.
- Assist families with purchasing required items or household accommodations.
- Support children living with relative caregivers to remain outside of foster care.
- Coordinate and communicate with staff delivering Navigation services to families.
- Advocate for Kinship Program and services (i.e., identify challenges and solutions within the program; participate in any project, team, or peer activities as directed; act as a positive representative for the program, etc.).
- Meet with the program manager weekly for supervision, to review work with families, training, professional development, program development, etc.
- Participate in quality reviews of program services, outcomes, and records.
- Assists with the development and coordination of support groups for participants.
- Other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to establish effective relationships with families, coworkers, supervisors, etc.
- Ability to work as a multi-disciplinary team member in a positive, productive manner.
- Ability to understand and adhere to agency operating procedures and policies.
- Ability to maintain quality documentation as required by agency standards, rules, and regulations.
- Intermediate computer skills including but not limited to the use of Microsoft Office (Word, Excel, Outlook), typing abilities, accurate data entry into various computerized systems, etc.
- Ability to maintain a positive, respectful attitude toward clients, team members, supervisors, etc., in a variety of settings and scenarios.
- Regular and predictable attendance, and promptness for work.
- Commitment to uphold the mission, vision, and values of Lutheran Family Services.
- Support Lutheran Family Services in the organization’s objective to be a diverse, equitable, inclusive, and accessible workplace.
Position Competencies:
- Self-monitoring
- Relationship-building
- Critical Thinking
- Organizational Skills
- Empathy
Education and Experience:
- Bachelor’s Degree in social work, human services, or related field from an accredited university required.
- One year of experience working in social services, education, or related field required.
- Three years of experience working with children and families preferred.
- Fluent in English and Spanish preferred.
- Knowledge of kinship care (personal or professional) preferred.
- Knowledge of child abuse or neglect reporting procedures and methods.
- Demonstrated understanding of and ability to work with people of diverse backgrounds.
Physical Requirements:
- Hybrid work environment (in office and/or remote as directed).
- Laptop, iPad, and company-issued cell phone.
- Valid driver’s license, auto insurance, and ability to drive a personal vehicle for business needs.
- Must be able to work flexible hours, including evenings and weekends.
Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.
