Resident Concierge

Posted Overview

Now Hiring!: Resident Concierge Location: Oviedo, FL Part-time Job Summary:Lutheran Haven is seeking a thoughtful and proactive Resident Concierge to ensure provision of concierge services for our residents. The Resident Concierge is responsible for daily coverage of the converiage desk as well as assisting residents manage relationships and communication. Job Duties:

• Actively supports Lutheran Haven’s Mission and Ministry.
• Manage residents relationships and communication relative to:
  • Work orders.
  • Daily announcements via television and email.
  • Resident vacation activity.
  • Resident move-in and move out, including carport assignments, house sale authorizations, collection of keys at move out.
  • Internal resident mail delivery.
  • Preparations for hurricane for residential living residents.
  • Contact with residents regarding home delivered meals.
  • Notifications and memorial notices.
  • Coordination with web master for resident portal database.
  • Annual Christmas Angel Tree.
  • Resident directory: management, printing, distribution.
  • Forwarding of resident mail as needed.
  • Resident alerting system database maintenance.
  • Assuring assignment of resident courtesy call system coverage.
• Provide services for residents and staff including.
  • Reservations for rooms in all common areas of the Haven.
  • Mail services including sales of postage stamps, weighing of packages, assisting residents with packaging, sales of metered postage.
  • Other personal services such as notary, fax, copy.
• Help set up for special events and assisting with semi-annual flea market.
• Assure coverage for concierge desk from 8:30am to 8:30pm 7 days per week, excluding holidays.
• Other duties as assigned.

  Minimum Qualifications:

• Must have a minimum of one year of verifiable, successful experience in similar position and environment.
• Must be able to read, write and speak effectively and understandably to meet resident needs, and maintain effective communication with staff and resident family members in person, over the phone, and in writing.
• High School diploma or equivalent preferred.
• Ability to demonstrate sound judgment and ability to function on a professional level with clients, staff, and other outside professionals during stressful or emotional situations.

   This list of functions, duties, responsibilities, and skills is not intended to be all-inclusive, and the employer reserves the right to assign additional duties and responsibilities as necessary. Who We Are:  lutheranhaven.org Lutheran Haven is an equal opportunity employer providing care and services to older adults. Our staff members work in a variety of locations, including private homes, assisted living apartments, and on our beautiful grounds.  Lutheran Haven is a drug-free employer, and all successful candidates for employment must successfully complete a Level II Criminal Background check. The Lutheran Haven story includes a story of people who wanted and worked for one simple thing: to provide care in the best way possible for those who need it most, in the Name of Christ. Faith, hope and love shine through in everything we do. Lutheran Haven is an equal opportunity employer providing care and services to older adults. Our staff members work in a variety of locations, including private homes, assisted living apartments, and on our beautiful grounds. Lutheran Haven is a drug-free employer, and all successful candidates for employment must successfully complete a Level II Criminal Background check.Lutheran Haven participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to  www.uscis.gov  and click on 'E-Verify' located near the bottom of the page.