What are the responsibilities and job description for the Assistant Manager position at Lutheran Senior Services?
Summary
The Community Assistant Manager assists the Community Director in the oversight of all aspects of the Community’s daily operations according to government and Lutheran Senior Services standards and requirements; Upholds the philosophy, core values and goals of the organization and ensures the Christian Mission of Lutheran Senior Services “Older Adults Living Life to the Fullest” is realized.
Responsibilities
Serves as a liaison between residents, Lutheran Senior Services administrative staff and with Lutheran Senior Services programs and services
Processes applications for new tenants, screening, certification process and leasing of unit; Completes annual re-certification of resident’s lease
Collects, receives, and records monthly rent and security deposits; Notifies Community Director of any overdue rents or late charges so they can issue notices to residents
Performs move-in and move-out inspections
Works with community, government, churches, neighborhood, and social organizations to enhance the lives of residents; Assists the Community Director in organizing and conducting events
Stays up to date with HUD and other applicable regulations
Completes 50059 Certification and Re-Certification forms and maintains in resident files
Works with the Community Director to interview and select office staff to hire with the approval of the Executive Director
Supervises Clerical Associate and oversees work being done; Evaluates Clerical Associate performance annually; Coaches, counsels and keeps them updated on concerns, issues, etc.
Serves as the main point of contact for the property when the Community Director is out of the office
Serves in the capacity of an file auditor, which includes (but is not limited to) reviewing all certifications (annual, interim, and move-in) for all Affordable Housing locations prior to effective date, resolving any errors identified and approving the packets to move forward; facilitating monthly Leasing Associate meetings; and providing training for new Leasing Associates and support training for new Community Managers
In the event of an emergency or disaster, may be called back on duty; Responds to emergency pendants or other unusual events as the secondary contact for the building
Assists in preparation of documents needed at site such as disaster plans, safety plans, OSHA and ADA plans, Energy Conservation Plans, Tenant Selection Plan, Rent Collection Plan, Lease Enforcement Plan, Re-Certification Plan, Resident Handbooks and resident monthly newsletter, etc.; Keeps manuals updated with new information
Ensures HUD requirements for occupancy, work order turn-around time and rents collected are met
Qualifications, Knowledge, Skills & Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
High School Diploma or GED required
Desire and ability to interact with and understand the needs and concerns of older adults, some of which come from lower income backgrounds; Knowledge of community resources
Must have knowledge of HUD regulations, Low Income Housing Tax Credit regulations, Fair Housing Act and other regulations governing multi-family housing
Must successfully pass the LSS occupancy test within 90 days of employment (pre-test training provided at no cost if needed)
Documented compliance training by an approved training company of organization or willingness to obtain
Must be able to stay focused on details, think creatively and solve problems
Qualifications
Lutheran Senior Services (LSS) requires drivers of licensed company vehicles and those using their own vehicles for business purposes have the appropriate driver’s license, insurance coverage, and meet the auto liability carrier’s driver’s criteria.
Physical Requirements and Working Conditions
The physical activities, demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls.
The employee frequently is required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
Lifting up to 50 pounds.
A well lighted and ventilated working area that has its own temperature control system (air conditioning and heat).
Work will have some short notice requests, timelines for completion of tasks or reports and some major projects extending over months.
May experience some local travel to and from home office.
Minimal exposure to chemicals and hazardous waste. Minimal exposure to outside weather conditions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state and local laws and standards.
LSS Pay & Benefits
Pay grade: 11, $20.50/hour to $32.75/hour.
Eligible for shift differentials: No.
For information on LSS benefits-eligibility by employment status, please see below.
All employees : Paid Time Off (PTO) and PTO Sell-back, Retirement savings benefits with an employer match contribution, Education Financial Assistance, Employee Assistance Program (EAP), Wellness, Pay advances (PayActiv), Caregiver support (TCARE), Leaves of Absence, Special retail deals and discounts (Perkspot), and Commuter support.
Part-time : In addition to the benefits provided to all employees… Extended Sick Pay, Bereavement Pay, and Jury Duty Pay.
Full-time or Weekend Option : In addition to the benefits provided to all employees and Part-time employees… Medical/Pharmacy, Dental, Vision, Flexible Spending Accounts (Healthcare and Dependent Care), Life insurance, Disability (Long-term and Short-term), Voya income protection benefits (Hospital, Critical Illness, and Accident), and Pet insurance.
Additional Information:
N/A
The Community Assistant Manager assists the Community Director in the oversight of all aspects of the Community’s daily operations according to government and Lutheran Senior Services standards and requirements; Upholds the philosophy, core values and goals of the organization and ensures the Christian Mission of Lutheran Senior Services “Older Adults Living Life to the Fullest” is realized.
Responsibilities
Serves as a liaison between residents, Lutheran Senior Services administrative staff and with Lutheran Senior Services programs and services
Processes applications for new tenants, screening, certification process and leasing of unit; Completes annual re-certification of resident’s lease
Collects, receives, and records monthly rent and security deposits; Notifies Community Director of any overdue rents or late charges so they can issue notices to residents
Performs move-in and move-out inspections
Works with community, government, churches, neighborhood, and social organizations to enhance the lives of residents; Assists the Community Director in organizing and conducting events
Stays up to date with HUD and other applicable regulations
Completes 50059 Certification and Re-Certification forms and maintains in resident files
Works with the Community Director to interview and select office staff to hire with the approval of the Executive Director
Supervises Clerical Associate and oversees work being done; Evaluates Clerical Associate performance annually; Coaches, counsels and keeps them updated on concerns, issues, etc.
Serves as the main point of contact for the property when the Community Director is out of the office
Serves in the capacity of an file auditor, which includes (but is not limited to) reviewing all certifications (annual, interim, and move-in) for all Affordable Housing locations prior to effective date, resolving any errors identified and approving the packets to move forward; facilitating monthly Leasing Associate meetings; and providing training for new Leasing Associates and support training for new Community Managers
In the event of an emergency or disaster, may be called back on duty; Responds to emergency pendants or other unusual events as the secondary contact for the building
Assists in preparation of documents needed at site such as disaster plans, safety plans, OSHA and ADA plans, Energy Conservation Plans, Tenant Selection Plan, Rent Collection Plan, Lease Enforcement Plan, Re-Certification Plan, Resident Handbooks and resident monthly newsletter, etc.; Keeps manuals updated with new information
Ensures HUD requirements for occupancy, work order turn-around time and rents collected are met
Qualifications, Knowledge, Skills & Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
High School Diploma or GED required
Desire and ability to interact with and understand the needs and concerns of older adults, some of which come from lower income backgrounds; Knowledge of community resources
Must have knowledge of HUD regulations, Low Income Housing Tax Credit regulations, Fair Housing Act and other regulations governing multi-family housing
Must successfully pass the LSS occupancy test within 90 days of employment (pre-test training provided at no cost if needed)
Documented compliance training by an approved training company of organization or willingness to obtain
Must be able to stay focused on details, think creatively and solve problems
Qualifications
Lutheran Senior Services (LSS) requires drivers of licensed company vehicles and those using their own vehicles for business purposes have the appropriate driver’s license, insurance coverage, and meet the auto liability carrier’s driver’s criteria.
Physical Requirements and Working Conditions
The physical activities, demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls.
The employee frequently is required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
Lifting up to 50 pounds.
A well lighted and ventilated working area that has its own temperature control system (air conditioning and heat).
Work will have some short notice requests, timelines for completion of tasks or reports and some major projects extending over months.
May experience some local travel to and from home office.
Minimal exposure to chemicals and hazardous waste. Minimal exposure to outside weather conditions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state and local laws and standards.
LSS Pay & Benefits
Pay grade: 11, $20.50/hour to $32.75/hour.
Eligible for shift differentials: No.
For information on LSS benefits-eligibility by employment status, please see below.
All employees : Paid Time Off (PTO) and PTO Sell-back, Retirement savings benefits with an employer match contribution, Education Financial Assistance, Employee Assistance Program (EAP), Wellness, Pay advances (PayActiv), Caregiver support (TCARE), Leaves of Absence, Special retail deals and discounts (Perkspot), and Commuter support.
Part-time : In addition to the benefits provided to all employees… Extended Sick Pay, Bereavement Pay, and Jury Duty Pay.
Full-time or Weekend Option : In addition to the benefits provided to all employees and Part-time employees… Medical/Pharmacy, Dental, Vision, Flexible Spending Accounts (Healthcare and Dependent Care), Life insurance, Disability (Long-term and Short-term), Voya income protection benefits (Hospital, Critical Illness, and Accident), and Pet insurance.
Additional Information:
N/A
Salary : $21 - $33
