What are the responsibilities and job description for the Service Navigator position at Lutheran Social Services Inc?
Do you have a passion for engaging with individuals and families in need? Are you a natural problem-solver who thrives on connecting people with resources that can change their lives? Do you want to help individuals and families achieve financial stability and long-term self-sufficiency? Do you have a passion for guiding women and mothers who struggle with substance use disorder? If so, we want YOU to join our team as a Service Navigator at LSSI!
As a Service Navigator, you’ll be the bridge between individuals in need and the services that can help them thrive. You’ll take a holistic, strengths-based approach, guiding families through financial education, goal-setting, and direct assistance to help them achieve long-term stability. This position works in partnership with departments across LSSI to coordinate resources and services.
What You’ll Do:
Empower Clients (50%)
- Provide personalized coaching and support to individuals and families working toward financial security.
- Help clients develop and follow action plans to overcome financial barriers and achieve self-sufficiency.
- Offer financial literacy education, skill-building opportunities, and direct financial assistance.
- Advocate for clients and connect them with additional community resources as needed.
Manage Systems & Ensure Efficiency (30%)
- Process referrals and track client progress with accurate documentation.
- Maintain records in compliance with agency and accreditation standards.
- Ensure proper financial assistance distribution and spending within program guidelines.
Be a Community Connector (20%)
- Build strong relationships with local organizations, service providers, and landlords.
- Represent LSSI at community events and outreach activities.
- Conduct training and share financial literacy expertise with staff and partners.
What We’re Looking For:
✅ Passion for helping people overcome financial and personal challenges.
✅ Strong organizational skills and ability to manage multiple cases efficiently.
✅ Experience in case management, financial coaching, or social services (preferred).
✅ Ability to build trust and motivate individuals toward long-term success.
✅ Excellent communication and relationship-building skills.
✅ Strong organizational skills and ability to manage multiple cases efficiently.
✅ Experience in case management, financial coaching, or social services (preferred).
✅ Ability to build trust and motivate individuals toward long-term success.
✅ Excellent communication and relationship-building skills.
Why Join Us?
✨ Make a real difference in the lives of families working toward self-sufficiency.
✨ Work in a collaborative, supportive environment with dedicated professionals.
✨ Opportunities for growth and professional development.
✨ Work in a collaborative, supportive environment with dedicated professionals.
✨ Opportunities for growth and professional development.
If you’re ready to change lives and build brighter futures, apply today to become a Service Navigator at LSSI!
Education and Experience:
- Bachelor’s Degree in Social Services or related field required.
- Two or more years of case management experience and/ or experience working with addiction/recovery.
- Ability to relate well with diverse personalities from a variety of socio-economic backgrounds.
- Technology skills to navigate service database, websites, MS365.
- Valid Driver’s License, insurance and car required.
LSSI Core Values:
- Commitment to excellence: Abides by agency, program, and accrediting body procedures to provide quality services to clients.
- Hope now and for eternity: Instills hope in clients in need by providing services and referring them to other programs if needed.
- Respect for all people: Upholds respect for staff, agency guests, and clients.
- Integrity in relationships and resources: Instills trust in staff, clients and the leadership team through sound work standards and performance.
- Service as a reflection of our Faith: Treats others as the mission of the organization reflects.
- Trust in Christ and His Word: Establish trust with staff, and others by serving those in need with compassion.
Full job description will be provided during the interview process.
