What are the responsibilities and job description for the IS Systems Support Specialist position at Lutheran Social Services of Illinois?
Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.
LSSI is hiring a full-time IS Systems Support Specialist, Monday through Friday. Responsible for providing technical support for applications, desktop, network, and telephony systems in the Agency, working from the System Support Center.
Benefits and Perks:
LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:
- On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
- Competitive salary based upon relevant education, experience and licensure.
- Salary $25-$28/Hourly.
- Opportunity for advancement.
- Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
- The paid training you need to learn, grow, and succeed!
Essential Functions:
- Provide Level 1 and 2 support for applications, usage questions and technical problems, via phone or at user workstations at CSO.
- Configure cost-effective and standard desktop hardware and software orders.
- Under supervision, install, configure, test and troubleshoot personal computer systems, following established standards.
- Grant security access to corporate networks and applications.
- Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest and fair manner.
Position Qualifications:
- High school diploma or equivalent required.
- Bachelor’s degree preferred.
- IT certifications preferred.
- Three (3) to five (5) years relevant experience preferred.
- Background check clearance required.
- Demonstrated understanding of the Microsoft Operating Systems, preferably Windows 10 and 11.
- Knowledge and understanding of SaaS and on-prem applications.
- Demonstrated understanding of how an organization’s technology landscape works.
- Ability to identify repeated issues and work with IS Network Engineers to bring permanent resolutions.
- Demonstrated Customer Service skills to resolve issues expeditiously.
- Accurate documentation skills required to ensure users are able to help themselves in resolving issues.
- Ability to communicate in a clear, comprehensible manner, both verbally and in writing.
- Demonstrated ability to work independently as well as understand when to escalate and involve team members and supervisor.
- Excellent organization, presentation and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.
Salary : $25 - $28
