What are the responsibilities and job description for the Receptionist, Navigation Center position at Lutheran Social Services of NY?
POSITION: Receptionist, Legal Support Center
REPORTS TO: Director, Asylum Seeker Immigration Legal Project (ASILP); Director, Immigration Legal Program; Executive Director for Community Services
CLASSIFICATION: Full Time
STATUS: Salaried Non-Exempt
SUMMARY: The Receptionist, ASILP will serve as a first point of contact for all Center arrivals and assist with scheduling appointments for services. They will also assist in providing referrals to social services as needed.
Key Areas of Responsibility:
Receptionist will serve as first point of contact for all individuals arriving at the ASILP Support Center, located at 413 E 120th:
Will provide basic information about services offered and assist in scheduling appointments for those who come to the Center;
Will direct individuals to waiting area and alert navigators or attorneys of clients arrival; will assist individuals with signing in and filling out intake forms;
Coordinate internal referrals among nonprofit partners;
Coordinate appointments and outreach with the 311 Hotline;
Receptionist will assist clients with referrals to social service agencies and ActionNYC as needed.
Receptionist will assist the Attorney and Navigators in maintaining client files, sorting and entering client mail, and contacting clients. Receptionist will assist in scheduling appointments for Navigators and Attorneys.
Other duties as assigned.
Education/Licensure:
Bachelors Degree preferred.
Skills & Abilities:
Experience working with immigrants or immigration issues highly preferred.
Fluency in Spanish required.
Excellent interpersonal skills and ability to engage with individuals from all walks of life.
Excellent verbal and written communication skills.
Ability to manage time effectively, multi-task, determine priorities, and work independently.
Knowledge about immigration law/system is a plus.
Proficiency in Microsoft Office applications
Special Position Requirements
Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.
