Regional Clinic Lead

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable people in Southern California.

Essential Duties and Responsibilities for the Regional Clinic Lead include the following in addition to the job duties included in the attached job description.

Responsibilities:

1. Collaborate with Regional Director to oversee day-to-day SBC Rural programs operation and delegate task(s) as needed.

2. Participate in department-wide decision-making processes and provide leadership in training and development:

3. Identify gaps in training content and materials and future training needs to facilitate required training and staff development.

4. Assign, create, or update training curriculum and training manuals to generate higher productivity and quality customer care.

• Research, plan and implement the usage of training supplies and materials that can enhance the department’s training procedures while providing value to employees.
• Guide the training programs to assist employees with transitions due to technological and contractual changes.
• Plan, create, assign, or co-facilitate quarterly cultural competency and annual mandated training.

5. Ensure that employee training is monitored and documented accordingly.

6. Complete payroll, performance evaluations, written verbal warnings (coaching), performance improvement plans (PIPs), and disciplinary actions.

7. Monitor productivity, team performance, and quality of client services.

8. Communicate effectively and professionally with staff members, community partners, and clients.

9. Sets and implements clear team goals and deadlines.

10. Promote teamwork throughout SBC Rural.

11. Ensure problems and solutions are understood and accepted by staff members.

12. Participates in pre-employment interviews and makes recommendations regarding hiring.

13. Completes or delegates administrative functions: A) Maintenance and IT helpdesk tickets, B) Maintains supply inventory. C) Order supplies as needed.

14. Attend SBC Rural Management staff meetings weekly.

15. Represent LSSSC professionally and effectively at community, Child and Family Services, CFS, San Bernardino County Department of Behavioral Health, DBH, San Bernardino County Department of Probation and stakeholder meetings.

16. Attend and participate in the Administrative Sub-Committee (ASC) meeting (back-up coverage).

17. Suggest and organize team-building activities.

18. Works a flexible schedule, with the ability to answer telephone calls during the evening, weekend, and holiday hours.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Master’s Degree in a social service-related field with 1 year of management experience. Meets Board of Behavioral (BBS) qualifications as a registered ACSW, AMFT, APCC. Trauma Informed Care, empathy, and boundaries awareness.

Language Ability:

Must read, speak, and write fluent English. Ability to follow directions, policies, and procedures. Excellent verbal and written communication skills.

Communication:

Must be able to communicate clearly and effectively with clients and staff.

Math Ability:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual must have knowledge of Word Processing software and Spreadsheet software.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

This position has supervisory responsibilities. Overall attention to detail. Organizational ability. Must be able to multi-task and prioritize.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear.