Senior Service Coordinator- Family Self-Sufficiency Program - Milwaukee Area

Lutheran Social Services of Wisconsin and Upper Michigan is currently hiring a Senior Service Coordinator to serve in our impactful Family Self Sufficiency Program.

FSS is a program that HUD has offered for over 30 years. It is employment-focused where our team works with low-income families to increase their earnings. We do an assessment and develop an action plan to improve participant education, credit or find resources to remove barriers of childcare, transportation, etc.

This is a full-time, benefit eligible role. The schedule would be Monday-Friday working primarily 1st shift hours, but with some flexibility.

As the principal front-line staff responsible for implementation, FSS program coordinators are the backbone of the FSS program. FSS coordinators coach program participants, conduct needs assessments, provide referrals to services and trainings, and help participants stay on track to achieve their goals. FSS coordinators also maintain program records, build partnerships with service providers, report on program outcomes, and perform other tasks as required.

Essential Duties and Responsibilities:

• Implement the FSS program as required by 24 CFR 984
• Create, maintain, and update FSS Action Plan
• Create and implement an outreach plan and enroll FSS participant families, maintaining at least the minimum number to be served per this NOFO award (25 families for 1 FSS coordinator position)
• Ensure that an Individual Training and Services Plan (ITSP) is prepared for head of FSS family and each adult member of the FSS family who elects to participate
• Build partnerships with employers and service providers in the community and work with the Program Coordinating Committee (PCC) and with local service providers to ensure that FSS program participants are linked to the supportive services they need to achieve self-sufficiency.
• May also perform job development functions (e.g., outreach to potential employers)
• Encouraged to ensure that participants have greater access to financial education/literacy/empowerment/coaching programs that will help them acquire the knowledge and skills to make informed and effective decisions that ultimately help them reach their goals and achieve self-sufficiency and financial stability.
• Ensure that services and supports included in the participants’ Contracts of Participation are provided on a regular, ongoing and satisfactory basis; participants are fulfilling their responsibilities under the Contracts; and FSS escrow accounts are established, and property maintained for eligible families.
• Monitor the progress of participants, promote opportunities for them to increase their income and address and eliminate barriers to advancement and graduation
• Oversee the account of forfeited escrow funds in accord with 24 CFR 984.305(f)(2)

ADDITIONAL AGENCY REQUIREMENTS (Required of all employees):

• Must comply with agency and departmental policies and regulations
• Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.

PERKS:

• Public Service Loan Forgiveness (PSLF)
  • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
  • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
  • Assistance navigating the PSLF through Summer
• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Calm Wellness App – Premium Access
• Early Earned Wage Access with UKG Wallet
• Employee Assistance Program
• Service Awards and Recognition

EDUCATION AND/OR EXPERIENCE: 

• A degree in social work or a human services related field.
• Employment experience related to subsidized housing/multifamily housing.
• Prior experience in case management, motivational interviiewng or coaching.
• Knowledge of pertinent HUD regulations on FSS program as the resouces avaialable through local agencies is beneficial.
• Must be comfortable with low-income families and diverse populations.

TRAINING REQUIREMENTS (TO OBTAIN ONCE HIRED OR HAVE PREVIOUSLY ACQUIRED)

• Family Self-Sufficiency Program Online Training
• Motivational Interviewing
• Trauma-Informed Care
• Section 8 basics and calculating rents

CERTIFICATES, LICENSES, REGISTRATIONS:

The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL:  Day to day travel in the community or between sites may be required with some travel within the state for agency meetings, networking and training with external agencies. May include occasional overnight stays. 

Lutheran Social Services of WI and Upper MI is an equal opportunity employer.