What are the responsibilities and job description for the Customer Service Representative - Global Headquarters position at Lutron Electronics Co., Inc?
Lutron Electronics Co Inc has an immediate opening on the Customer Service Team at our Global Headquarters office located in Center Valley PA. At Lutron, our number one principle is to take care of our customers with quality goods and services. As a member of our Customer Service team, you act as the voice of our company and will be trusted to exercise good judgement to deliver superior customer service. We are looking for self-starters who want to stretch and develop their customer service skills through meaningful customer interactions.
Responsibilities
What you’re going to do:
- Serve as our customers primary point of contact, delivering an effortless customer experience for all their needs
- Collaborate with other parts of the business in order to resolve issues in a timely manner
- Utilize your problem solving skills to think outside the box and propose solutions to the challenges of our business
- Take the initiative to expand your knowledge of our products and various parts of our business
What’s your impact:
- Your passion for excellence and ability to communicate complex issues in a concise and clear way will leave each customer with the feeling of exceptional service
- You will be essential to building relationships with new customers as well as retaining existing ones
- You will help to grow and expand our company by promoting customer retention and sales of new products
- You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills
Qualifications
How you know you’re qualified:
- You have an Associate's degree (required) or Bachelor's degree (preferred) with minimum 2.8 GPA
- 0 - 3 years customer facing experience
- Must be located within commutable distance of Center Valley, PA to accommodate in-office schedule
What’s in it for you:
- Competitive and comprehensive benefits package
- Opportunity to grow and develop your career through experiential learning, interactive training, shadowing and mentoring
- Exposure to all areas of our business from engineering to production to sales and everywhere in between
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics
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