Operations Manager

About Us: 

Luv Bridal was conceived from the passion to redefine the bridal industry as it was. The Luv intention was to alter the bridal appointment experience so brides could experience a stress-free, exciting, and bride-focused day. With one-on-one friendly and passionate service, fresh and exciting showrooms, and multiples sizes of most samples for a near-perfect fit, essentially, our Luv Showrooms are praised for providing a bride and her loved ones the bridal experience of a lifetime.

The LUV Bridal Showrooms are modern bridal shops offering a wide range of affordable, designer wedding gown styles, inclusive sizes from 2-28, exceptional customer service with expert stylists, and a fun and comfortable atmosphere for brides-to-be in finding their dream dress. With curated collections from designer labels Madi Lane, Evie Young, Serene by Madi Lane, Serene Amé, Pronovias, Milla Nova and Mia Solano, our selection of beautiful gowns is sure to leave you spoiled for choice. LUV also offers a wide range of veils & bridal accessories. Our showrooms are located in Phoenix, Arizona, Los Angeles, San Diego, Orange County and Rancho Cucamonga, California, Denver, Colorado and Fort Lauderdale, Florida. 

We work hard to ensure that we provide an inclusive workplace for everyone and are passionate about having all team members involved in what we do - no matter where you are located. We celebrate each other’s wins and support one another so we can grow as individuals, as teams and as an organization. Our culture of diversity fosters innovation and helps us provide the best learning experience possible for our clients and brides across the globe. LUV Bridal is proud to be an Equal Opportunity Employer. 

Job Description: 

As a Showroom Operations Manager you will contribute to the success of your store, ensuring that all areas of the business are operating smoothly and effectively. As a leader to your teammates and providing our brides with a memorable experience you will contribute to the showroom's success. As an operations manager you will be an expert on the labels that we carry and how the store operates. You will also serve as a bridal stylist for our brides, taking appointments and generating sales. You are a great listener and able to understand the needs of your team and our Brides. Always thinking a step ahead, you will be working to improve the experience in our store and how we function. As a member of the team, you are willing to roll up yourselves and help when needed. 

Customer Experience: 

• You will support store leadership and maintain a customer centric environment through service, educating, hospitality, and daily procedures. 

• You will take an average of 10 appointments per week. Each appointment is 90 minutes. Help style our brides as they choose their dream dress for their special day! 

• Ensure that all aspects of the customer’s journey exceed customer expectations and support the bride all the way through. 

• Create positive energy in your appointments that makes guests rave about their experience. 

• Present yourself in a professional manner to the team and customers. 

• Make confirmation calls, schedule appointments, and schedule follow up appointments. 

• Planning and/or participating in events (in-store/out-of-store). 

• Builds relationships with vendors within their community (I.e. Bridal Shows, Networking Events, etc). 

• Continually thinking of opportunities to evolve the customer’s experience. 

Growing Sales: 

• Assist in managing the showroom floor when not in appointments and assisting stylists as needed. 

• Works with the LUV leadership team to create an engaging experience in the showrooms. 

• Create positive energy in your appointments that makes guests rave about their experience. 

• Maintain an average 50% closing ratio. 

• Coach and mentor stylist on how to be more successful in their appointments and how to help support the success of the showroom. 

• Support the manager in motivating the team to hit goals. 

Operations: 

• You are an expert on store operations and ensure that all team members follow procedure. 

• Processing shipments in a timely manner and maintaining the receiving line. 

• Ensures that the stockroom and showroom floor are in order and clean. 

• Steaming gowns, pricing new inventory, and shipping products as needed. 

• Completing all follow ups in a timely manner and holding other team members accountable. 

• Managing our software to ensure data maintenance occurs. 

• Knowledge of coding and able to input orders with accuracy. 

• Assisting other team members with tasks as needed. 

The Details: 

To be successful in this role, you will need the following: 

• 2-5 years of retail experience in bridal or other service-based business. 

• Ability to coach and lead by example 

• Interest in fashion and trends 

• Humble and able to work in a team environment. 

• This job does require sitting, standing, kneeling for potentially long periods of time.  

• You also may be required to lift items that may be over 25 lbs. 

**Please note, this position requires you to work weekends. 

Salary : $28 - $35