What are the responsibilities and job description for the Customer Service Coordinator position at Luxe5 International, Inc.?
This position is an onsite, rotating schedule (8 or 10 hour shifts) and will include weekends and holidays.
Business operating hours are 6am - 12am, 7 days per week
GGT WORLDWISE is a dynamic service company located in Southwest Houston. We are a company of hard-working achievers that hold company culture near and dear. We are client focused, work as one team, and strive to be better every day. These are our core values.
We are an equal opportunity employer committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are. We operate with integrity, esteem diversity and treat each other fairly and with respect. So, it’s no surprise we’ve been recognized as one of the nations’ best companies to work for 3 years in a row.
Position Summary:
As a Customer Service Coordinator, you are responsible for managing chauffeur driven services while maintaining GGT’s standards of excellence, value proposition and service offering. Our office environment is fast-paced, high volume and time sensitive but we balance the demands with employee appreciation and team building activities.
Duties & Responsibilities:
- Provide best in class service for C-Suite executives, corporate travel departments, business aviation operators, and high profile clientele
- Communicate effectively, both written and verbal, with clients, global service partners and internal departments
- Anticipate potential service failures and resolve deviations to mitigate client impact
- Conduct pre and post-service calls to ensure complete satisfaction of clients
- Work flexible, non-standard hours including nights, weekends, and holidays
To be successful in this role, you will:
- Be an independent, self-starter
- Collaborate with the team
- Demonstrate critical-thinking and reasoning skills
- Interact confidently with high profile clients
- Be detail oriented
- Maintain client confidentiality
- Prioritize and organize tasks; remain calm in stressful situations
- Be able to type 40 wpm
- Be proficient in Microsoft Office Suite Applications (Outlook, Excel, Word)
Education and Work Experience:
- High School or equivalent is required; Associates Degree, or equivalent from 2-year college or technical school in a service and/or hospitality field is preferred
- 2 years of high-level customer service experience
- Travel or Corporate Aviation industry experience or interest preferred
Benefits:
- Paid Holidays - 8, including 1 elective
- Paid Time Off - 15 days
- Medical, Dental, Vision Insurance
- Life Insurance