Account Manager

Luxer One is a package solutions company on a mission to completely solve the package challenge for properties of all kinds. Our automated package lockers and rooms provide multifamily properties, carriers, and residents with a secure and seamless way to deliver and receive packages 24/7.

We're seeking a hungry, coachable, customer-centric, Growth Account Manager (Multifamily Sales) to join the team. In this role, you'll proactively assess key national and regional accounts, and help identify and address barriers to growth. As a key member of our sales team, you will be a touchpoint for Luxer One and our top clients.

If you have a positive, customer-obsessed, “can-do” attitude - and you want to have the authority to go the extra mile to make customers happy - you've come to the right place.

Responsibilities will include:

• Ensuring best-in-class CSAT and NPS Scores for identified national accounts
  
• Rapidly responding to clients at both the property and regional / corporate level
  
• Conducting health-checks and coordinating with CS team / Carrier Relations to solve issues
  
• Driving system and service expansions to grow customer portfolio
  
• Gaining insights through proactive outreach to existing customers for feedback & testimonials
  
• Developing long-term relationships to promote growth for customers
  
• Identifying opportunities for automation and self-service
  
• Forecasting and tracking of key account metrics, including the preparation of various reports

Requirements

Required skills:

• Fast learner, self-starter, ability to complete administrative tasks with minimal supervision
  
• Solutions-orientation with a strong bias for Action - picking up the phone to resolve issues and drive business forward while striving to maintain a high level of trust and confidence on the part of the customer
  
• Highly motivated to live the Core Values of Luxer One
  
• Extremely organized with keen attention to detail
  
• Great computer skills; a fast and flexible learner who can utilize a variety of software tools
  
• Excellent verbal and written communication skills
  
• Ability to identify customer opportunities and expand accounts and upsell new products and features
  
• Confident and well-spoken with a courteous phone presence
  
• Strong listening and responding skills
  
• Dependable with an eagerness to learn

Preferred experience:

• Customer service industry: 12 months with a proven track record of delivering results
  
• Contact Center experience preferred
  
• Multifamily industry experience a definite plus

Benefits

• You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow.
  
• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees
  
• A generous benefits package (Medical, Vision, Dental)
  
• 401K with employer match
  
• Accrued Paid Time Off
  
• Accrued Paid Sick Leave