What are the responsibilities and job description for the Application Support Specialist position at Luxoft USA Inc?
Job Details
Primarily remote within Michigan, with occasional onsite presence required at the client location in Saginaw, MI.
- Project Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
We seek an Application Support Specialist to provide critical support for a suite of IBM Rational applications used by the Embedded Software group. This role maintains application performance, resolves incidents and requests via ServiceNow, and performs upgrades, configuration, and user account management. - Responsibilities:Web-based change management tool for managing source code for Electric Power Steering Systems.
Client/Server installation and configuration.
Software upgrades and patching.
Informix DBA support.
Distributed Change Management (DCM) expertise.
User account management.
Tool suite for task-based Change and Configuration Management, primarily used in embedded software development.
Client/Server installation and configuration.
Software upgrades and patching.
Informix DBA support.
Distributed Change Management (DCM) expertise.
User account management.
Requirements management application for Electric Power Steering Systems.
Client/Server installation and web interface support.
Software installation, configuration, and upgrades.
Support and scripting using DXL (DOORS Extension Language). - Mandatory Skills Description:Strong understanding of Windows and UNIX/Linux Server Administration.
Experience in installation, configuration, and upgrade of enterprise software.
Hands-on experience managing Incident and request tickets using ITSM tools (preferably ServiceNow).
Ability to collaborate with cross-functional teams to resolve application issues and support end users.
Web-based change management tool for managing source code for Electric Power Steering Systems. - Nice-to-Have Skills Description:Previous experience supporting IBM Rational suite of tools.
Informix database administration skills.
Experience with Distributed Change Management (DCM).
Familiarity with embedded software development environments.
DXL scripting experience for DOORS support.
Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
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