What are the responsibilities and job description for the Customer Service Representative - Returns (Frames Direct) position at Luxottica Group?
Luxottica Group - [Customer Service Representative] As a Customer Service Representative at Luxottica, you'll : Answer customer calls through a phone queue process; Process orders for plano and prescription products that are being returned; Correctly identify and calculate discount amounts, restocking fees and promotional code values; Inspect all inbound customer returned products for defects and / or incorrect prescriptions; Place, track and expedite customer orders if requested by the customer; Communicate order status and policies to customers...Hiring Immediately >
