What are the responsibilities and job description for the Front Desk Lead position at Luxura?
Full Time Front Desk Coordinator at Luxura Med Spa (Full-Time, Leadership Role) | Henrico, VA
Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced, client-focused environment? Our luxury Med Spa in Henrico, VA, is seeking a Front Desk Coordinator to serve as the welcoming face of our spa and ensure a seamless client experience from start to finish. This is a leadership role that requires strong organizational skills, reliability, and a proactive approach to customer service and operations.
About the Role:
As the first point of contact, you will play a key leadership role in creating a warm, inviting atmosphere while handling essential administrative and operational tasks. Attendance and punctuality are crucial in this role, as you will be responsible for ensuring smooth daily operations and supporting the team in delivering an exceptional client experience.
Key Responsibilities:
- Greet and check in clients with a professional and welcoming demeanor.
- Manage appointment scheduling, confirmations, and daily spa flow.
- Lead by example, ensuring front desk operations run smoothly and efficiently.
- Provide knowledgeable recommendations on services and retail products.
- Process payments accurately and maintain financial transactions.
- Assist in hosting client events and promotions.
- Maintain a clean, organized, and welcoming reception area.
- Support and collaborate with the spa team to uphold service excellence.
What We are Looking For:
- Previous front desk or administrative experience in a service-based business (spa, salon, medical office, or luxury hospitality preferred).
- Strong leadership skills with the ability to take initiative and support the team.
- Exceptional attendance and reliability this role is essential to daily operations.
- Excellent communication and interpersonal skills with a warm, engaging personality.
- Comfort in handling payments and promoting retail sales.
- Professional, polished appearance and ability to maintain a luxury brand standard.
- Proficiency with scheduling software and basic office technology.
What We Offer:
- Full-time position with a competitive hourly rate commission opportunities.
- Comprehensive benefits package including healthcare, dental, vision, and 401(k).
- Complimentary spa services and exclusive employee discounts.
- A positive, supportive team environment with opportunities for professional and financial growth.
If you're a dedicated professional who thrives in a leadership role and values reliability, we'd love to hear from you!
To Apply: Please submit your resume and a brief cover letter detailing your experience and why you'd be a great fit for our team.
We look forward to welcoming you to our Luxura Med Spa family!
