What are the responsibilities and job description for the Spa Manager position at Luxura?
About the Job
We are looking for an experienced Spa / Medical Spa Manager at our Luxurious Spa located in Richmond.
Luxura Aesthetic Medical Spa offers a range of premium beauty and wellness services tailored to our clients’ aesthetic and therapeutic needs. Our team is dedicated to providing exceptional client experiences through high-quality treatments and a client-focused approach. We are seeking a qualified candidate that has sales and service base background like spa, med spa, or package-based services.
Overview :
The Med Spa Manager operates in a specific location and delivers a luxury brand level experience to all clients. The role maintains the day-to-day operations of the spa location including overseeing the staff, tracking and achieving all operations targets, ensuring a client experience in line with Luxura / AAG standards and delivering safe practices and compliance with all regulations.
We offer benefits such as : healthcare, dental, vision, and 401k, great team dynamic, financial growth offered through commissions earned, and the opportunity for complimentary services.
Responsibilities :
- Develop and implement processes to deliver the safest and best customer experience possible. Oversees day-to-day operations of the office including but not limited to; check-in / check-out, patient forms, room management, schedule supervision, maintaining patient records, collecting and applying payments, retail sales, reconciliation and office cleanliness.
- Oversees the staff to ensure employees are delivering services at the highest standards and delivering on results.
- Develop and implement strategies to drive sales, increase revenue, and achieve business targets.
- Conduct inventory management to optimize stock levels and minimize waste.
- Lead by example in delivering outstanding customer service and resolving any customer concerns or issues promptly.
- Interview, hire, train, and supervise spa staff to ensure a cohesive team environment.
- Utilize sales management techniques to promote spa services and products effectively.
- Monitor market trends and competitor activities to stay ahead in the industry.
- Collaborate with ownership, Independent Contractors performing medical services and AAG leadership to ensure compliance with all regulations, reporting requirements and processes.
- Implement retail principles to maximize retail sales within the spa.
Experience :
Qualifications :
Salary : $60,000 - $80,000
