What are the responsibilities and job description for the Technical Trainer position at Luxus?
Job Description
Job Description
Employer : ABC Companies
Salary : $80-105,000
Location : Winter Garden FL
Position : Technical Trainer
Title : Fleet Support Trainer
Reports to : Manager, Technical Services
Scope : This position is responsible for the development of technical training material, delivering classroom training, managing Learning Management System, troubleshooting, providing advice and guidance, analytical evaluations, reports, and information for internal and external customers, and answering Call Center calls to troubleshoot customers vehicle issues. The position requires up to 70% travel.
Essential Duties and Responsibilities. Other duties may be assigned.
- Develop training curriculum for Service Center internal technicians on all aspects of Van Hool coaches.
- Create schedules and present training to regional Service Center technicians across North America.
- In conjunction with Management, a training curriculum can be installed in the Learning Management System (LMS) for tracking, scheduling, and refreshers.
- Ensures that employees who participate in technical training receive training credit in the LMS.
- Works with Operations Manager(s) to meet internal training needs for technicians.
- Investigate, analyze, track, and report on issues, and provide recommendations, suggestions, and comments in response to customer questions and concerns as they relate to Van Hool & products in a timely manner.
- Comply with all policies and procedures.
- Embrace and promote the CustomerCare service philosophy of exceeding customer (internal and external) expectations every day.
- Manage customer(s) relations between ABC Companies, Van Hool, and Vendors.
- Review internal and external customer(s) preventive maintenance practices & procedures.
- Serve as a troubleshooter and technical advisor for questions, issues and warranty concerns related to products sold and supported by ABC Companies.
- Participate in and successfully complete annual training requirements to maintain current and up–to–date knowledge on all aspects of Van Hool products.
- Interact with internal and external customer(s) upper management.
- Provide technical support, information, and training for assigned customer(s) and Service Center(s) regionally and across North America.
- Interact in a professional manner with all employees, vendors, and customers at all times.
- Provide written reports concerning customer visits, technical service, vehicle issues, parts, and training activities.
- Liaison with sales, service, parts, and management staff to coordinate product support activities.
Qualifications :
Salary : $80,000 - $105,000
