What are the responsibilities and job description for the Desktop Support position at Luytens Technology Solutions LLC?
Job Overview
We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. This role is essential in providing technical support and ensuring the smooth operation of computer systems and networks. The ideal candidate will possess strong analytical skills and a customer-focused attitude, enabling them to effectively troubleshoot and resolve issues for end-users.
Duties
- Provide desktop support to end-users, addressing hardware and software issues promptly.
- Analyze and troubleshoot technical problems related to computer systems, software applications, and networking.
- Utilize tools such as Jira for tracking support tickets and managing workflows.
- Assist with user account management in Active Directory, including creation, modification, and deletion of accounts.
- Configure and maintain VPN connections for remote users, ensuring secure access to network resources.
- Monitor and manage firewall settings to protect the organization’s network from unauthorized access.
- Deliver exceptional customer service by communicating effectively with users to understand their needs and provide solutions.
- Conduct software troubleshooting to resolve application-related issues efficiently.
- Collaborate with other IT team members to implement system upgrades and enhancements.
Experience
- Proven experience in desktop support or technical support roles.
- Strong understanding of computer networking concepts and protocols.
- Familiarity with troubleshooting methodologies for both hardware and software environments.
- Experience using Jira or similar ticketing systems is preferred.
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
- Knowledge of Active Directory management is a plus.
- Understanding of VPN technologies and firewall configurations is desirable.
Join our team as a Desktop Support Technician where you will play a crucial role in maintaining our IT infrastructure while providing top-notch support to our users. Your expertise will help us ensure that our technology operates seamlessly, enabling our organization to thrive.
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: On the road
Salary : $20 - $25
