What are the responsibilities and job description for the Travel Center Operations Manager position at LV Petroleum LLC?
Job Overview
The Site General Manager is responsible for overseeing the day-to-day operations of a busy travel center, ensuring it meets Las Vegas Petroleum's standards for cleanliness, safety, and customer satisfaction.
This role involves managing vendor relationships, fuel inventory, and team leadership to drive operational efficiency and excellence.
Key Responsibilities:
- Site Operations Management: Oversee all site functions, including fuel pumps, convenience store, quick-service restaurant (QSR), and other amenities.
- Team Leadership & Development: Lead, train, and mentor a team of associates, assistant managers, and department leads to ensure staff follow company protocols and deliver excellent customer service.
- Customer Service Excellence: Ensure an outstanding experience for every customer by addressing inquiries, handling complaints, and maintaining a welcoming atmosphere.
- Vendor & Inventory Management: Manage vendor relationships and oversee ordering for both the convenience store and QSR to ensure shelves are stocked and product quality meets standards.
- Fuel Management & Compliance: Oversee fuel inventory and manage fuel orders to maintain optimal levels, ensuring fuel pumps are clean, functional, and compliant with regulations.
- Safety & Compliance: Ensure compliance with all safety and environmental regulations, especially regarding underground storage, health and safety protocols, and emergency procedures.
