Assistant Manager, eCommerce

LVMH Beauty's activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations. All are driven by the same values: a quest for excellence, creativity, innovation, and perfect mastery of their image. The brands cultivate what makes them unique and are guaranteed to make them stand out in a highly competitive global market. The success of the LVMH Beauty Division depends on finding the right balance between major historic Houses, such as Parfums Christian Dior, Parfums Givenchy, Acqua di Parma, Guerlain, and newer brands with strong potential like Kenzo Parfums, Fresh, and Make Up For Ever. LVMH Beauty invites you today to join its North America teams. LVMH Beauty is part of the LVMH Group.

Position Overview:

The E-commerce Assistant Manager will support the E-commerce Manager in overseeing fulfillment operations for multiple luxury perfume, beauty, and cosmetic brands within a high-volume distribution center. This role ensures seamless execution of e-commerce processes, from order processing to shipment, while maintaining efficiency, accuracy, and brand standards.

Key Responsibilities:

Operational Support & Execution

• Assist in managing e-commerce fulfillment operations, ensuring timely and accurate order processing and shipping.
• Monitor workflow efficiency, staffing allocation, and adherence to SLAs.
• Coordinate with internal and external teams to optimize order fulfillment and resolve bottlenecks.

Team Leadership & Training

• Support the training and development of the e-commerce team.
• Assist in supervising daily operations, providing guidance, and ensuring adherence to standard operating procedures.
• Foster a culture of continuous improvement, teamwork, and accountability.

Process Improvement & Performance Monitoring

• Track key performance indicators (KPIs) and support initiatives to improve order accuracy, processing speed, and overall efficiency.
• Identify opportunities for process optimization and collaborate on implementing best practices.
• Assist in managing peak periods, including promotional events and holiday surges.

Collaboration & Communication

• Work closely with cross-functional teams, including inventory, customer service, and IT, to ensure smooth operations.
• Serve as a liaison between the EC team and brand stakeholders to align on service expectations and requirements.

Quality Control & Compliance

• Ensure that all orders meet brand presentation, packaging, and customization standards.
• Support compliance with company policies, safety regulations, and company best practices.

• 
  3 years of experience in eCommerce fulfillment, warehouse operations, or a related field, preferably in the luxury beauty or cosmetics industry.
• Strong leadership and team management skills, with experience in training and motivating employees.
• Familiarity with warehouse management systems (WMS), and automation tools.
• Ability to analyze performance data and implement process improvements.
• Excellent communication, problem-solving, and organizational skills.
• Experience handling customized orders (engraving, gift wrapping, etc.) is a plus.
• Ability to work in a fast-paced environment, especially during peak sales periods.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $85,000 - $95,000.