What are the responsibilities and job description for the Technical Account Manager position at LVT?
ABOUT LVT
LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.
ABOUT THIS ROLE
As a Technical Account Manager for LiveView Technologies, you are the face of LVT Support for some of our largest accounts. The purpose of this role is to ensure retention and foster growth within our top LVT clients. This role works closely with the Client Success Managers, together as a partnership that provides the best possible client experience and facilitates the growth of our existing clients.You will proactively ensure optimal performance of the Live Units by remotely troubleshooting, handling inbound requests from Technicians, Premier Clients and Partners, and working with Product teams to provide data and feedback that improves our current offering.
Responsibilities :
- Help build great Partner, Client and Technician relationships by being friendly and helpful, while maintaining a high level of professionalism
- Consult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings that meet the clients' objectives and needs
- Be available and able to answer your clients' technical questions
- Configure software settings to meet clients' requirements
- Calibrate, set up and make adjustments to analytics on various IP camera models
- Diagnose and troubleshoot technical and complex issues related to hardware, software and configuration, and IP camera analytics
- Effectively manage your time by categorizing and organizing tasks by priority
Qualifications :
WHY JOIN US
On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits :
HR Policy
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.
