What are the responsibilities and job description for the Information Technology Support Specialist position at LX Pantos America?
We are currently searching for a highly motivated IT Specialist.
Roles & Responsibilities
*The IT Specialist’s responsibilities include, but are not limited to the following: *
- Maintain essential IT infrastructure, including PCs, security tools, applications, servers, email systems, operating systems, software, and hardware
- Utilizes the company’s proprietary WMS, ERP, and TMS systems to provide the utmost support for end users.
- Collaborates with internal and external partners to communicate project status, activities, and achievements
- Supports the warehouse operations via assisting call-ins or live chat with technical difficulties
- Configures and maintains network hardware, such as routers, switches, WLCs, and cables
- Review diagnostics and assess the functionality and efficiency of systems
- Provides user education/training and reference materials for users by drafting operation instructions
- Other duties and tasks as assigned by the IT Leader
Requirements and Qualifications
- Bachelor's degree in IT related field or an equivalent combination of education and experiences
- Bilingual Required(Korean & English)
- Excellent hardware/software troubleshooting, problem-solving and diagnosis skills
- Comfortable working in and assisting others through remote access desktop programs.
- Extensive experience working with different operating systems including Windows, Mac OS, Android, and iOS
- Experience with 3PL products including warehouse management systems, transportation, and order management systems or ERP preferred.
- A working knowledge of DC operational practices and procedures, and a good understanding of Supply Chain and WMS concepts preferred
- Experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP
- Some travel may be required
Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays
Job Type: Full-time, Regular
Job Location: Englewood Cliffs, NJ
Business Hours: Mon-Fri 08:00 AM to 5:00 PM
