Job Title :
Control Tower Analyst
Work Location :
111 Sylvan Ave South, Building L2, Englewood Cliffs, NJ 07632
Work Hours :
Monday to Friday, 08 : 00 AM - 5 : 00 PM
Organization : Control Tower Part
Essential Duties and Responsibilities :
- Our customer depends on consistent & sustainable logistics service provision stay competitive in the market
- Control Tower Analysts serve as the main point of contact for LG Electronics USA and are responsible for providing on-time communication or resolution.
- Operation KPI analysis and lead KPI improvement
KPI’s : On Time Warehouse Receiving, On Time Picking, On Time Shipping, WH Labor Productivity, Inventory Cycle counting Accuracy, On Time Delivery, On Time IOD Collection
Respond to inquiries from LG Electronics USA (mainly regarding order status)Communication about Order progress, Delivery Status, ETA communication
Daily progress report by BU(HA, HE, BS / AS), Sales Risk and PlanCreate and submit weekly Operation KPI Result and AnalysisPlan information communication among WH's, internal departments and customersCreate and submit monthly 'Logistics / Transportation Market Trend' reportLeading and Drive data driven operation planning and operationCreate and update organization directory (for departments related to operations)Key Performance Indicators :
Inquiry response speed and precisionUpdate acquisition speed and precisionIssue Mgmt. logging speed and precisionWeekly Transportation Issue Summary qualityWeekly Voice of Customer report qualityMonthly Logistics / Transportation Market Trend report qualityEducation and / or Work Related Requirements
Bachelor's degree or equivalent preferred2 years experience in data entry and analysis with BI tools (report development and presentation)3 years of customer service in logistics, transportation, supply chain or procurementNeed to travel to the cities where our DC's and customers are for meetingsAbility to work occasional overtime hoursSkills in Demand :
Experience with Supply Chain Management systems (TMS, WMS preferred)Strong communication and detail orientedOperation Data Analysis Skill and experiences with the tools - Tableau, Python or ExcelProblem solving, critical thinking, ability to prioritize time-sensitive situationsTeam playerBenefits : Medical, Dental, Vision, Life, STD, LTD, AD&D, FSA, 401K, and PTOs / paid holidays
Job Type : Full-time, regular
Job Location : Englewood Cliffs, NJ 07632
