What are the responsibilities and job description for the Returns & Warehouse Support Specialist position at LX Pantos America?
Role Overview
We are seeking a detail-oriented and proactive Returns & Inventory Analyst to optimize our warehouse operations and improve return processes. This role is key to managing inventory levels, tracking key performance indicators (KPIs), and identifying cost-saving opportunities related to returns and re-boxing. You will work cross-functionally to resolve operational challenges, improve product handling efficiency, and ensure accurate inventory management in the Warehouse Management System (WMS).
The ideal candidate will have 3 years of experience in warehouse operations, supply chain, or logistics, with a strong background in data analysis, forecasting, and reporting. Proficiency in WMS, MS Excel, and attention to detail are essential to drive improvements and enhance overall operational performance.
Key Responsibilities
- Manage headcount and equipment requirements for the warehouse (WH) network based on return volume.
- Identify cost-saving opportunities in re-boxing & return product handling/operation.
- Track and report on Key Performance Indicators on Return Processing, Non-Good set inventory, out of system stock and NO-RA inventory
- Analyze product downgrade reasons and provide an improvement plan.
- Increase the number of re-boxing units per warehouse.
- Place orders for packaging supplies to re-box products and track shipments from overseas factories.
- Support warehouses with inventory grade changes in WMS.
- Work cross-functionally to effectively communicate and resolve warehouse operation issues.
- Manage and oversee the product rework process.
Qualifications:
- Excellent knowledge of data analysis and forecasting methods.
- Ability to make presentations and develop reports for internal management and external customers.
- Minimum of 3 years of professional experience in warehouse operations, logistics, supply chain, or a related field.
- Working knowledge of warehouse management software (e.g., WMS).
- Strong attention to detail and ability to analyze data accurately.
- Business Travel required.
- Proficiency in MS Excel, Word, and Outlook.
Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays
Job Location: Englewood Cliffs, NJ 07632
Business Hours: Mon-Fri 08:00 AM to 5:00 PM
Job Type: Full-time
