What are the responsibilities and job description for the IT Professional position at LXB Auto LLC?
Description
KOLLECTIVE - Keys to success
Every Kollective dealership team member is expected to work in concert with other departments to provide an unparalleled ownership experience for each customer they meet, speak to or work with ... to go beyond what is required ... to exceed the customer’s expectations in every thought, word and gesture. That is not only a Kollective tradition, but the very foundation of our success.
ABOUT
KOLLECTIVE is a new breed of automotive brand.
We proudly sell and service some of the worlds luxurious and iconic brands, Mercedes-Benz, Lexus, Audi and Jaguar Land Rover. We have operations in New York City, Long Island, New Jersey and Texas.
MISSION STATEMENT
Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do.
Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren’t purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle.
We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it’s a calling. We’ve committed to this industry because we’re all striving to be a part of something that makes a real, meaningful difference.
In short, we always ‘do the right thing.’ And together we are “Driving Modern Luxury.”
RESPONSIBILITIES
- Provide technical support to users, ensuring prompt resolution of technical issues.
- Maintain hardware and software systems, performing regular maintenance and upgrades as required.
- Troubleshoot and resolve network issues, including LAN/WAN connectivity, routers, switches, and firewalls.
- Manage servers, virtual environments, and cloud-based infrastructure.
- Ensure data backups are performed regularly and monitor system security.
- Provide training to users on IT systems and applications.
- Prioritize accordingly to maintain a high level of client service.
- Troubleshoot mobile devices and email functionality. (i.e., iPhone, Android)
- Work closely with IT Director to understand and deploy new and existing technologies.
- Assist in the development and implementation of IT policies and procedures.
- Act as a liaison between support vendors and affiliated companies as necessary for troubleshooting purposes.
BENEFITS
- Medical, Dental, and Vision
- 401K Plan with Match
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee Vehicle Purchase Options
- Individually owned and operated
- Discounts on Products and Services
EQUAL OPPORTUNITY
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
REQUIREMENTS
- Ability to work independently and as part of a team
- Ability to work in different shifts to ensure proper 6am to 9pm (M-S) coverage.
- Ability to Multitask when necessary - Handle multiple calls and tickets at the same time.
- Knowledge of Windows 10, Server 2012/2016/2019 environment
- Knowledge of Network Architecture and Topologies
- Knowledge of Windows server roles including Active Directory Services, GPOs, DNS, and DHCP.
- Ability to work on nights and or weekends when necessary, and travel via vehicle and/or air to our dealerships.
