What are the responsibilities and job description for the Field Service Technician - Atlanta, GA position at LXK Lexmark International Inc.?
This position is for a copier repair technician in the Greater Atlanta, GA area. Responsible for the overall remedial and scheduled device service. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.
RESPONSIBILITIES :
- Respond to dispatched service calls in an assigned territory within Customer SLA commitments
- Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
- Effectively schedule dispatched calls to manage SLA requirements across assigned activities
- Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure
- Assist customer with any reported issues or questions on Lexmark product(s) or offerings
- Support Customer training on appropriate usage of Lexmark product & features
- Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
- Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
- Manage local part inventory, and ensure accurate tracking of inventory levels and transactions.
- Present a positive image through proper attire, communication skills and personal grooming.
ADDITIONAL RESPONSIBILITIES :
EXPERIENCE AND SKILLS :
PERSONAL CHARACTERISTICS :
EDUCATION :
How to Apply ?
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