Site Operations Manager and Service Technician

This role works onsite supporting the customer’s day-to-day output environment needs. Additionally, you will be working closely with customer contacts, customer’s end user community, and Lexmark Global Services resources to fulfill Service Level Agreements (SLAs).

ROLES AND RESPONSIBILITIES :

• Primary responsibility is to respond to Service tickets, diagnose root cause and repair all models onsite
• Also, work to create and implement specific operations practices including : Continually monitoring existing service levelsProvide interface between end-users, technical support, and subcontractors to improve / maintain customer satisfactionBe the primary point of contact for all aspects of the onsite relationship with the customerDevelop continual process improvements within Managed Services structure
• Work closely with Operations and Project Team’s during device deployments and support services, including inventory collection and management, IMAC tracking, and consumables management while adhering to all SLAs
• Facilitate weekly / monthly status meetings, providing timely and accurate update on project status
• Conduct Train-the-Trainer and End User training as required and necessary
• Develop and implement processes for managing core business activities, i.e., consumable and asset management, asset tracking and technical support
• Develop and document implementation plan for each additional phase of business (activities like adhoc new device installs, PCM contact updates within Lexmark system, etc)
• Follow-through on mission critical activities identified by Operations team
• Work with Operations team to document and analyze current practices and workflow to define / determine Customer operations requirements
• Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.
• Assumes other special activities, responsibilities, and special projects as agreed upon

EXPERIENCE AND BACKGROUND :

basic network protocols such as SNMP

PERSONAL CHARACTERISTICS :

ORGANIZATIONAL RELATIONSHIP : Reports into the Customer Operations Manager

LI-JR1

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!

We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.

Global Privacy Notice

Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click to view Lexmark's Privacy Notice.