Site Operations Manager

This role is based in Minneapolis, MN and is a hybrid position that supports the customers’ day-to-day printer fleet needs. This position works closely with customer’s end user community and Lexmark resources to execute upon customer expectations.  All candidates must be based within a commutable distance to Minneapolis.

The Site Operations Manager is the customer’s first point of contact for all Lexmark inquiries or escalations.

A SOM works closely with the Lexmark Operations management team and Lexmark customers to support the day-to-day activities and support needs of customers.

ROLES AND RESPONSIBILITIES :

This role specifically encompasses the following duties :

• Manage Client Services relationship and escalate issues as needed.
• Manage device Installs, Moves, Adds, Changes (IMAC) and ensure accurate documentation.
• Coordinate printer installs and manage configurations on devices in customer’s Minneapolis offices.
• Interface with Technical Operations to resolve issues.
• Device inventory collection and analysis – identify current assets at each customer location.
• Place manual orders for supplies as needed or as desired by customer.
• Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Lexmark remote tools.
• Monitor device utilization within customer environment.
• Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.
• Provide required documentation and information for monthly operations reports and customer invoicing.
• Conduct Train the Trainer and End User Training as necessary.
• Manage cartridge recycling program.
• Maintain end-user relationship to assure high level of customer satisfaction.
• This role is NOT a People Manager role, but a Process driven role.

PERSONAL CHARACTERISTICS :

COMMUNICATION SKILLS :

TEAM BUILDING :

PROBLEM SOLVING :

EDUCATION & TRAINING :

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How to Apply ?

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