Director, Trust & Safety Policy

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

We're seeking an experienced Director of Trust & Safety Policy to lead the development and implementation of comprehensive safety policies across Lyft's transportation platform. This role will provide strategic oversight and cross-functional leadership to ensure the safety and trust of our riders, drivers, and communities across all business units including Rideshare and LUS (Lyft Urban Services)

Key Responsibilities:

• Strategic Leadership & Policy Development
• Act as the foremost leader of Safety Policy strategy and development at Lyft, setting a vision, direction and cohesive strategy for a comprehensive end-to-end policy suite and the associated cross-functional stewardship required to enforce these policies
• Serve as a senior member of the Safety and Customer Care leadership team, providing insight and support to peers in product, ops, and analytics
• Lead the strategy, governance, development, and evolution of safety policies (eligibility, conduct, and content) that protect our community while supporting business growth
• Design and oversee a "test, measure, iterate" approach to policy development, working closely with the Safety Collective to continuously evaluate and improve policies based on customer feedback and data-driven insights.
• Design and maintain a unified safety policy framework across all business lines, ensuring consistency, fairness, and proportionality in enforcement
• Develop sophisticated policies for new products and features, including AI responsible use policies and net new policies to govern novel platform interaction types
• Ensure strong implementation of policies through tightly connected partnership with Safety Operations and Shared Services
  

Cross-functional Collaboration

• Partner with Legal, Public Policy, Operations, and Product teams to ensure policies are industry leading, scalable, and operationally realistic
• Shepherd the policy review process and work with partners cross-functionally to schedule the timely rollout of new policies and policy changes
• Partner with Safety Operations, Data Analytics, and Community Safety Product to manage safety incident data collection and quality standards (e.g. taxonomy creation, QA, and ongoing management).
• Work closely with Community Safety Product to integrate safety considerations into product development
• Collaborate with the Safety Advisory Council to validate policy approaches and gather external perspectives
• Lead policy decisions for safety-related incidents and provide strategic guidance during crisis situations
  
  

Policy Implementation & Measurement

• Establish clear harms taxonomies for platform violations and harmful behaviors
• Act as the business owner for the results of policies; define and measure effectiveness against KPIs through multivariate experiments to better understand behavior patterns/trends; iterate to enhance all areas of policy and implementation.
• Work with Safety Operations to drive the development of automated enforcement systems and human moderation processes
• Create frameworks for measuring policy effectiveness and impact
• Lead data-driven policy enhancement initiatives using user feedback and operational insights
  
  

People and Team Management

• Serve as people manager to a team of policy professionals with varying levels of policy experience; coach and mentor direct reports to support their career development and drive safety impact for Lyft customers
• Ensure a culture of empathy, integrity, and commitment to community safety
• Consider how to scale team impact; work within your team and cross-functionally to drive improvements
  
  

Risk Management & Compliance

• Ensure policies meet evolving regulatory requirements across different jurisdictions
• Develop incident response protocols and crisis management frameworks
• Oversee the creation of safety reporting systems and compliance documentation
• Guide the development of quality assurance programs for policy enforcement
  
  

Experience:

• 10 years of experience in Trust & Safety, including at least 6 years in Trust & Safety policy development specifically
• 5 years of management experience, including managing people, and additionally leading cross-functional teams
• Proven track record of developing and implementing safety policies at scale
• Excellence in stakeholder management and executive communication
• Excellent writing skills
• Bachelor's degree in relevant field (e.g., Public Policy, Business, Law)
  
  

Preferred Experience

• Advanced degree in relevant
• Understanding of transportation industry regulations and safety requirements
• Experience in mobility or transportation industry
• Background in product policy development for technology platforms
• Knowledge of AI/ML applications in safety systems
  
  

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
  
  

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office (either Washington, D.C. or San Francisco, C.A.) on a hybrid schedule — Team Members will be expected to work in the DC or SF office 3 days per week on Mondays, Wednesdays and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco Bay / Washington, D.C. areas is $203,000 - $253,750. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.