Junior Account Manager, Healthcare & Community Access

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

We're transforming the way the world moves. We envision a future where cities feel smaller, and technology fosters connection. Lyft Healthcare & Community Access is at the forefront of this change, redefining how healthcare organizations and communities interact with the Lyft platform. We're solving complex challenges and meeting the diverse needs of our clients and their patients, transit and paratransit riders. We're committed to providing exceptional customer service and are seeking customer-centric individuals who are passionate about problem-solving and exceeding client expectations.

As an Account Manager on Lyft’s Healthcare team, you’re responsible for managing and growing strategic partnerships with healthcare, transit and university organizations. You’ll join a talented team focused on one thing: using technology and Lyft’s network of drivers to improve transportation for patients and members.

Responsibilities:

• Serve as the main point of contact for a list of healthcare partners, transportation management companies, university partners, and/or transit agencies
• Become an expert at Lyft’s products and internal systems to deliver exceptional customer support
• Expand business within assigned accounts by identifying new stakeholders & use cases, and work inbound opportunities
• Develop trusted client relationships with leadership and the operations teams at each partner to ensure alignment across the entire organization
• Execute against strategies to help achieve quarter over quarter growth quotas
• Understand your partner’s pain points and challenges and provide feedback to cross-functional teams including Product, Engineering, and Product Marketing
• Represent Lyft at Healthcare marketing and tradeshow events
  
  

Experience:

• 1-2 years of successful sales, business development, or account management experience preferred
• Strong curiosity and willingness to dig in and learn
• Proven track record of growing accounts and hitting quota a plus
• Excellent written, verbal, and presentation skills
• High levels of sales persistence, work ethic, and creativity
• Ability to understand and absorb new information quickly
• Comfortable with change and role ambiguity in a start-up environment
• Ability to follow through on commitments and get things done
• Team-oriented mindset and the ability to work with a wide range of individuals
• Creative problem-solving with limited resources
• Non-emergency medical transportation or other healthcare experience preferred
• Bachelors degree required
  
  

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
  
  

Lyft is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City area is $23.08 - $28.85 per hour. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.