What are the responsibilities and job description for the Operations Associate position at Lyft?
At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.
Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Pasadena team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Pasadena sounds exciting, we would love to meet you!
Responsibilities :
- Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival / Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal / external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Experience :
Benefits :
Note : For this role, candidates must reside in states registered for Flexdrive Services LLC.
The expected base pay range for this position in the Pasadena area is $18.65 - $23.31. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
This role is on-site at a Lyft location full time. #Onsite
This role is on-site at a Lyft location full time. #Onsit
Flexdrive is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Flexdrive does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Salary : $19 - $23
