Branch Manager

Description

For over 60 years, Lyle Machinery Co. has fostered a supportive and cooperative culture to accomplish our shared values and goals. LMC is a diversified equipment dealer with 11 locations throughout the southeast: MS, AL, LA, FL and TX. Our family-owned and operated company performs service and repairs, both on-site and in the field.

The purpose of a Branch Manager is to oversee all Branch operations departments including Parts, Service, and Rental. They are responsible and accountable for the maintaining a high level of customer service, success of the team, the financial performance of each department, execution to company standards, visual presentation of the branch, and all branch level expectations. 

Description

Initial responsibilities are to build a team, drive profitable revenue, ensure a high level of customer service, and be a steward of the business. This is a “Self-Lead” supervisor’s position that is grounded in Service Operations and overseeing the parts and rental departments. Interaction, assistance, and ability perform the day to day task of each department is required. This role is the leader of the staff and operation in the facility. Because of the sales volumes and lower headcount, the position would function as a working shop foreman until revenue growth merited its evolution to a full-time supervisor position. 

Primary Areas of Responsibility

· Oversee day to day operations of the branch departments and staff duties

· Build a team to process day to day task in parts and rental and lead that team in those task and long-term projects

· Manage those departments to achieve company standards in team building, customer service, revenue, and financial performance

· Manage day to day activities in accordance with company practices and policies

· Be the key point of contact for customers and staff for the service department

· Provide leadership and technical insight for the branch team and customers

· Manage shop and field work flow 

· Perform diagnosis, repairs, and maintenance of internal and customer equipment

· Oversight and engaged in opening and closing work orders and other paperwork associated with branch operations

· Responsible to creating and maintaining work place safety

· Responsible for each department’s financial performance / P&L management

· Increase profitable revenues

· Perform HR functions for the branch

· Ensure each department’s compliance with LMC and Bobcat’s overall dealer standards

Requirements

• 5 years work experience as an Agriculture or Construction Equipment Repair Technician
• 3 years supervisory experience required        
• Strong knowledge of Diesel, Hydraulics, Electrical and Mechanical repairs/maintenance
• Must have needed tools 
• Ability to effectively manage competing and changing priorities. Possess the ability to multi-task
• Strong Communication skills, written, phone, and face to face
• Strong computer skills, Microsoft Office, Bobcat’s electronic support, and our operating system
• Previous P & L management
• HR and team building skills