What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Lymarie Arroyo - State Farm Agent?
Benefits:
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Lymarie Arroyo - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Lymarie Arroyo - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Oversee the customer service team, sales team and other daily operations.
- Develop and implement managerial policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor fellow staff.
- Conduct sales conversations and household policy reviews.
- Prior sales experience (required).
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
- Property/Casualty license (must current hold or obtain before start date).
- Life/Health license (must be willing to obtain).
