What are the responsibilities and job description for the Director of Customer Service position at Lympha Press?
Join Our Award-Winning Team at Lympha Press!
Lympha Press, a leader in home compression therapy, is offering an exciting opportunity to become part of our dynamic team as a Director of Customer Service.
For over 40 years, we have been at the forefront of innovation, producing highly regarded dynamic compression therapy systems that help patients nationwide manage lymphedema, venous insufficiency, and lipedema—enhancing their quality of life.
We seek motivated, hard-working, and honest individuals who are eager to learn and grow with us. As a Great Place to Work-certified organization and a top employer recognized by Philly Top Workplaces and Fortune Magazine, we are committed to making a difference in the lives of those we serve.
This position will be in-office.
This role will be responsible for the following:
- Supervise and support the Client Services Team, ensuring adherence to company policies and industry regulations.
- Develop and implement processes to improve efficiency, patient satisfaction, and compliance.
- Collaborate with internal departments to streamline order fulfillment, logistics, and billing operations.
- Oversee order approval and ensure compliance with Medicare, Medicaid, and third-party payers.
- Train and mentor staff on best practices, system usage, and industry updates.
- Ensure timely and accurate order processing, including reviewing prescriptions and insurance criteria.
- Address escalated patient and referral source concerns, providing resolutions that align with company policies.
- Maintain knowledge of pneumatic compression device equipment, medical policies, and patient education strategies.
- Communicate information relating to equipment, its capabilities and able to inform on insurance coverage guidelines.
- Assist with job interviews, job descriptions, job evaluations, orientation programs, and continuing staff education and training.
- Establish, track, and enforce KPIs to ensure teams meet or exceed performance targets.
- Develop and implement accountability frameworks that drive efficiency and productivity and Address performance gaps with targeted interventions and improvement plans.
- Works effectively with other company employees, managers, and departments.
- Performs all job functions with Company Mission, Vision, and Goal Statements in mind.
- Performs other duties as assigned.
Ideal Candidates will possess the following:
- High School Diploma or GED
- Strong leadership and team management skills.
- Experience in durable medical equipment (DME), healthcare management, or a related field.
- Proficiency in Microsoft Office and EMR systems.
- Exceptional problem-solving, organizational, and communication skills.
- Knowledge of Medicare, Medicaid, and third-party pay guidelines.
- Experience with medical billing and insurance verification preferred.
If you're seeking an organization with a great culture and offers a competitive benefits package, including health benefits, a generous paid time off plan and the option to participate in our retirement savings plan, we would be happy to share more with you about this opportunity.
At Lympha Press, we are more than a company; we are a community driven by our core values of HOPE:
- Honoring the battles and hardships people face.
- Optimizing every effort to seek solutions.
- Putting people first.
- Empowering everyone we interact with.
AAP/EOE/Disability/Veterans
Salary : $135,000
