What are the responsibilities and job description for the IT Support Specialist position at Lympha Press?
Join Our Award-Winning Team at Lympha Press!
Lympha Press, a leader in home compression therapy, is offering an exciting opportunity to become part of our dynamic team as an IT Support Specialist.
For over 40 years, we have been at the forefront of innovation, producing highly regarded dynamic compression therapy systems that help patients nationwide manage lymphedema, venous insufficiency, and lipedema—enhancing their quality of life.
We seek motivated, hard-working, and honest individuals who are eager to learn and grow with us. As a Great Place to Work-certified organization and a top employer recognized by Philly Top Workplaces and Fortune Magazine, we are committed to making a difference in the lives of those we serve.
This role will be responsible for the following:
- Provide first-line technical support for employee IT issues, including Windows, and mobile devices.
- Respond to and resolve help desk tickets in a timely manner, ensuring high levels of customer satisfaction.
- Configure, deploy, and manage mobile devices (iPhone, iPad, Android) using Mobile Device Management (MDM) tools.
- Assist with onboarding and offboarding processes, including setting up user accounts and provisioning devices.
- Support software installations, updates, and troubleshooting for business applications.
- Maintain and troubleshoot workstation hardware, printers, and peripherals.
- Educate employees on IT best practices, security guidelines, and technology use.
- Document troubleshooting steps, procedures, and solutions to build an internal knowledge base.
- Collaborate with IT team members to improve support processes and IT service delivery.
- Escalate complex issues to appropriate IT team members when necessary.
If you're seeking an organization with a great culture and offers a competitive benefits package, including health benefits, a generous paid time off plan and the option to participate in our retirement savings plan, we would be happy to share more with you about this opportunity.
At Lympha Press, we are more than a company; we are a community driven by our core values of HOPE:
- Honoring the battles and hardships people face.
- Optimizing every effort to seek solutions.
- Putting people first.
- Empowering everyone we interact with.
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