What are the responsibilities and job description for the Customer Service Representative position at Lynden Transport, Inc.?
Lynden Transport is looking for an individual who is driven by a passion for customer service, effectively processes and delivers critical information through various channels.
Responsibilities include managing and communicating cargo availability, routing, and freight rating details for truck, steamship, barge, and plane. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, additional responsibilities may be assigned as needed :
- Punctuality and consistent attendance are critical expectations for this role.
- Respond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.
- Perform tasks outside of the office including dock checks if needed.
- May be required to work additional or alternate shifts as assigned.
- Process Bills of Lading for receiving, ensuring all information is complete.
Review documents for accuracy, assign appropriate codes and instructions, and enter alphanumeric receiving data from source documents into the office computer system.
